Director, Account Management & Sales Development – Mirakl Connect

• Connect | Paris | Full-time
   

  1. The Team You'll Join

  You'll be part of our Mirakl Connect EMEA team, led by Jane Barge, VP Mirakl Connect EMEA. The team consists of up to 5 Account Managers and Business Developers covering the EMEA region. Together, you'll be scaling AI-driven revenue growth for Mirakl Connect across retention, expansion, and pipeline generation.
   

  2. Your Impact

  • Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts.
  • Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships.
  • Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing.
  • Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works.
  • Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results.
   

  3. What You'll Bring to the Role

  Experience:
  • 8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
  • Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments
  • Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
  • Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech
  Skills:
  • Revenue growth and retention strategy
  • Team leadership, hiring, and development
  • Executive stakeholder management
  • AI and automation application in customer-facing teams
  • Data-driven performance management (Salesforce and revenue metrics)
   

  4. Tools Used

  • Salesforce
  • Outreach
  • Gong
  • Google Workspace
  • Dust
  • N8N and other AI automation tools
   

  5. Languages

  • English: Fluent
  • French: Fluent
   

  6. Compensation, Perks & Benefits

  • Pay Range: Competitive; details will be discussed during the recruiter interview
   

  7. Our Hiring Process

  We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
  Please click the "Apply" button to submit your application. This helps us make the best possible assessment and get back to you as quickly as possible.
  1. 30-minute Talent Acquisition screening
  2. 30-minute hiring manager interview with Jane Barge, focused on Succeed Through Expertise
  3. Two 45-minute values-based interviews with carefully selected members of our Connect team
  4. 30 to 45-minute case study in the form of a 90-day plan

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