Director, AI Engineering

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full-time Director, AI Engineering  to join our Engineering team  reporting to the VP of AI Engineering. This role is a hybrid role based out of our Bangalore location. 

In this role, you’ll play a key role in driving the success of the Atlas platform by leading and managing the Bangalore engineering team, ensuring strong delivery, team health, and people development. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys working cross-functionally with Product, Engineering Leadership, and technical leads. The ideal candidate brings strong skills in engineering team management, stakeholder collaboration, and execution leadership.

What You'll Do: 

• Manage a team of engineers in Bangalore: hiring, performance, career development, and retention.

• Own team delivery and execution for Atlas, coordinating with cross-functional stakeholders.

• Act as the primary people manager, enabling senior ICs to focus on technical contributions.

• Drive team culture, engagement, and operational health.

• Partner with product and engineering leadership on roadmap and priorities.
   

This role may require occasional travel (up to 10%) for team meetings, training, or company events.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For: 

• 10+ years in software engineering; 3+ years in engineering management.

• Experience managing distributed/offshore teams.

• Strong people skills: coaching, conflict resolution, team building.

• Familiarity with AI/ML engineering environments preferred.

• Proven ability to collaborate with senior technical ICs without micromanaging.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. 

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. 

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.