Director, Analytics & Business Intelligence, Digital Product Operations

Accountabilities:

• Define and build product analytics dashboards that measure roadmap maturity, planning quality, Productboard field completeness, roadmap changes, and other indicators across 15+ digital product teams.
• Partner with Product leaders, Product Managers, and Product Owners to establish meaningful baselines, targets, and definitions of healthy product practices.
• Develop self-service dashboards that enable teams to independently understand their performance and translate insights into better planning and product decisions.
• Create executive-ready reporting and dashboards that clearly communicate key trends, opportunities, risks, and recommended actions.
• Build and maintain a measurement framework for assessing adoption of new operational practices, tooling standards, processes, and change initiatives.
• Define adoption metrics before major initiatives launch and establish clear measures for awareness, behavior change, and sustained adoption.
• Analyze adoption gaps to determine whether challenges are driven by awareness, capability, process design, resistance, or other factors, then recommend and drive appropriate interventions.
• Monitor the effectiveness of change management initiatives and take ownership of follow-through to determine whether interventions deliver the intended results.
• Own the ongoing maintenance, accuracy, and reliability of product and operational dashboards.
• Establish governance standards for metric definitions, calculation methods, and data sources to ensure consistency and prevent measurement drift.
• Conduct regular data-quality audits and proactively resolve inconsistencies, stale information, or gaps before they affect leadership or team decisions.
• Partner with tooling and governance stakeholders to ensure data standards and product-management systems support reliable measurement.
• Maintain transparent documentation of metrics, methodologies, and data sources in shared knowledge repositories.
• Coach Product Managers, Product Owners, and operational teams on interpreting analytics and using data to improve planning, prioritization, and decision-making.
• Identify patterns in how teams use, misunderstand, or overlook metrics and translate those findings into targeted coaching and improvement initiatives.

Requirements:

• 5+ years of experience in product analytics, business intelligence, data analysis, or a related discipline within a digital product or technology organization.
• Demonstrated experience measuring and driving organizational change, including distinguishing awareness from actual behavior change and designing interventions when adoption falls short.
• Strong ability to operate in ambiguous or developing environments, defining meaningful metrics and measurement frameworks where established standards may not yet exist.
• Proven experience building dashboards and analytics frameworks that are actively adopted and used by teams to make decisions, rather than simply delivering technically accurate reporting.
• Strong understanding of product management practices, including roadmap maturity, backlog health, planning consistency, and product delivery processes.
• Strong data governance capabilities, including precise metric definition, documentation, quality control, and prevention of measurement drift.
• Familiarity with Productboard, Jira, and Confluence, including the ability to extract meaningful business and operational signals from product-management tools.
• Working knowledge of SQL and APIs for independently extracting, validating, and analyzing data.
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to move from data observation to diagnosis and action.
• Excellent coaching and communication skills, with the ability to translate complex data into concise, practical guidance for technical and non-technical audiences.
• Demonstrated ability to influence stakeholders, build trust across functions, and drive adoption without relying solely on formal authority.
• Ability to travel approximately 5–7 times per year for business meetings and in-person collaboration.
• Authorization to work in the United States for any employer.
• Passion for mission-driven work and expanding educational and career opportunities.
• Curiosity about emerging technologies, including AI-driven solutions, and willingness to experiment with and independently adopt new digital tools.
• Clear written and verbal communication skills, a learner’s mindset, collaborative approach, and strong commitment to continuous improvement and measurable impact.

Benefits:

• Competitive annual salary range of $88,000–$145,000, with final compensation determined by location, experience, qualifications, and market factors.
• Remote work opportunity aligned with core Eastern Time hours.
• Hybrid flexibility for eligible employees located near company offices, with in-office collaboration typically available on Tuesdays and Wednesdays.
• A mission-driven environment focused on expanding educational and career opportunities.
• Fair and transparent compensation practices, with salary adjustments based on location.
• Supportive, collaborative culture emphasizing learning, feedback, innovation, and continuous improvement.
• Opportunities to work with emerging technologies and AI-driven solutions.
• Meaningful opportunities to influence digital product strategy, operational excellence, and experiences serving millions of students and educators.
• Occasional travel for in-person collaboration, business meetings, and organizational events.