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At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
A little bit about our team:
Warner Music’s Global Business Services (GBS) is the home to the finance operations, legal and administrative functions that provide critical support and best-in-class services to our global finance labels and affiliates. Each regional center embodies the collaborative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.
Your role:
The Automation Director is a critical member of our Worldwide Business Operations team. Reporting to the head of Global Operations, you will be responsible for managing the automation initiatives in collaboration with the Tech team and external partners. WMG GBS is aggressively pursuing automation opportunities, including Robotics Process Automation, Artificial Intelligence, Low-code, No-code Workflow and Ticketing applications. This role will shape the strategy while also being responsible for supporting existing automation tools and applications. The ideal candidate will have strong project management and communication skills, while being a tech savvy business person. The role will interact with multiple collaborators including GBS process owners, Tech, business partners, and the GBS delivery teams.
Here you’ll get to:
Working with the VP responsible for worldwide operations and the SVP, Head of GBS, define the strategy for automation across RPA, AI, and low/no-code platforms
Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs. Provide governance committees and leadership with access to project progress and outcomes.
Working with peers, assure that automation and technological projects include strategies to adopt new policies, procedures, technology, and processes. Also, ensure documentation and training materials reflect any process changes.
Monitor outcomes related to automation alongside supporting technology projects, assuring standardization of implementation across the organization, iterating when necessary to achieve required outcomes
Maintain and update Pega and other platforms managed by GBS
About you:
Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field
7-10 years of experience
Ability to manage resources outside of your control
Project Management experience
Customer service mindset
Technology background with deep experience in delivering automation and process improvement projects for the business in a global finance environment, including:
Extensive expertise and practical background with Robotic Process Automation (RPA) and AI tools/workflows to drive process efficiency and enhance business intelligence
Customer Relationship Management (CRM)
Business Process management (BPM) knowledge and experience in business analytics
Experience with AI/RPA implementations from initial design to implementation
Experience with CRM (ticketing system) functionality, including call center or comparable implementation
Ability to communicate effectively with executive audiences
We’d love it if you also had:
Experience in a shared services environment
Experience with Google / Vertex AI suite of RPA/AI/agentic tools
Experience with S/4HANA and/or SAP or similar ERP environments
Familiarity with Pega Customer Service
Music industry experience a plus
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
Warner Music Group is an Equal Opportunity Employer.
Links to relevant documents:
2026 Benefits At A Glance final.pdf