Director, Business Process Management, Small Commercial and BI Business Centers

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$114,700.00 - $189,200.00

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At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing and improving performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies.

As a Director in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency. Fostering a culture of continuous improvement, you will develop opportunities to improve business results, influence strategy, and ensure seamless change management processes.

As of the date of this posting, Travelers anticipates that this posting will remain open until September 30, 2026.

What Will You Do?

• Assist in developing and translating the business strategy for implementation, implications, approach, and cost and ensure it is aligned with enterprise and/or business unit goals.
• Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams, business areas, and processes.
• Identify and Assess recommendations for process improvement opportunities and engage key stakeholders to secure the buy-in to implement changes and initiate and implement large/multiple improvement opportunities.
• Own and optimize the performance of an assigned capability or business area, and/or technology, including collaborating with stakeholders, requesting, and obtaining the proper tools, resources, and funding to maximize business value, as appropriate.
• Own, lead, and influence the end-to-end execution of the operational components of multiple/high complexity initiatives that have a broader impact across the line of business including the benefits monitoring, benefits realization, as appropriate.
• Assist in the prioritization of efforts and advocacy for resource allocation.
• Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• 5 years of experience.
• Familiarity with Six Sigma and Agile methodology.
• Advanced organization skills with the ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
• Thorough knowledge of trends, emerging platforms, and new technologies and ability to identify best practices and implement them into the organization.
• Ability to quickly gain an understanding of Travelers’ business strategy and plan objectives to align with enterprise goals.
• Exceptional data analysis skills to interpret trends and report insights and recommendations to business partners.
• Ability to understand business goals and influence others to achieve the goals.
• Excellent written and verbal communication skills with the ability to consult on projects and present information effectively to all seniority levels.

What is a Must Have?

• 4 years of experience in operations, collaborating on projects, or working in a related field.
• Prior experience guiding or coaching others.