This is an exciting opportunity for a strategic and hands-on business systems leader to transform data into actionable insights that support a meaningful healthcare mission. In this role, you will oversee enterprise data strategy, CRM platforms, reporting infrastructure, and interconnected business systems to improve organizational performance and decision-making. You will establish scalable architecture, data governance standards, and efficient workflows that ensure information remains accurate, secure, and accessible. Working closely with cross-functional teams and external technology partners, you will lead system improvements that strengthen collaboration, accountability, and operational efficiency. Your expertise will help teams leverage reliable data to measure impact and make informed strategic decisions. This fully remote leadership position is ideal for a technically skilled professional who combines systems thinking, project management, and a collaborative approach to advance better outcomes for patients and families affected by rare kidney diseases.
- Enterprise Data Strategy and Architecture: Lead the development and evolution of enterprise data strategy, system architecture, data models, and technology roadmaps. Align business systems with organizational priorities and establish a connected, scalable infrastructure that supports long-term growth.
- CRM and Business Systems Management: Oversee CRM platforms and integrated business applications, ensuring reliability, security, interoperability, and high-quality data. Manage system configurations, integrations, workflows, and ongoing improvements to meet evolving organizational needs.
- Data Governance and Security: Establish and maintain standards for data quality, governance, documentation, access controls, privacy, security, and information retention. Implement practices that promote consistency, protect sensitive information, and support responsible data management.
- Reporting and Business Intelligence: Develop and maintain dashboards, reports, performance metrics, and analytical tools that help leadership and teams monitor organizational progress, evaluate outcomes, and make data-informed decisions.
- Cross-Functional Collaboration: Partner with internal departments and external vendors to identify system requirements, streamline business processes, resolve technical challenges, and maximize the value of technology investments.
- Technology Project Leadership: Lead business systems implementations, integrations, and improvement initiatives, overseeing project planning, vendor coordination, budgets, testing, deployment, and adoption.
- Training and User Support: Develop training resources, provide ongoing guidance, and support employees in using business systems effectively. Promote user adoption, consistent processes, and data quality across the organization.
- Continuous Improvement: Evaluate existing systems and workflows, identify opportunities for automation and operational efficiency, and implement practical solutions that strengthen collaboration, transparency, and organizational effectiveness.
Requirements
- Professional Experience: At least 5 years of progressive experience in data operations, CRM administration, business systems, analytics, or a related field, with demonstrated responsibility for improving systems and data environments.
- CRM and Systems Expertise: Hands-on experience administering and enhancing CRM platforms such as Salesforce, HubSpot, Virtuous, Microsoft Dynamics, Blackbaud, or comparable systems. Experience managing integrations, workflows, reporting, data quality, and technical documentation is essential.
- Technical Skills: Working knowledge of APIs, automation, data modeling, data imports and exports, querying, reporting tools, and business intelligence platforms. Ability to translate technical capabilities into practical solutions that meet organizational needs.
- Data Governance and Security: Experience developing and implementing standards for data governance, accuracy, access management, privacy, security, retention, and documentation.
- Project and Implementation Management: Proven ability to lead cross-functional technology projects and system implementations, including vendor management, budget oversight, testing, change management, and user adoption.
- Analytical and Problem-Solving Abilities: Strong analytical thinking, attention to detail, and the ability to identify system inefficiencies, evaluate technical options, and develop effective solutions.
- Communication and Stakeholder Management: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly, coordinate stakeholders, deliver training, and build productive relationships across teams.
- Education: A bachelor's degree or equivalent professional experience is preferred.
- Preferred Industry Experience: Experience working in nonprofit, healthcare, patient-focused, mission-driven, or decentralized organizations is an advantage.
- Leadership and Adaptability: A proactive, collaborative approach to systems leadership, with the ability to manage competing priorities, support organizational change, and continuously improve technology and data practices.
Benefits
- Competitive Compensation: Annual salary ranging from $90,000 to $95,000, depending on experience.
- Comprehensive Healthcare: Medical, dental, and vision insurance coverage.
- Retirement Benefits: Access to a 401(k) retirement plan with employer matching.
- Financial Protection: Life and disability insurance.
- Flexible Spending Options: Health savings accounts (HSA) and flexible spending accounts (FSA).
- Work-Life Balance: Paid time off, flexible scheduling, and fully remote work within the United States.
- Collaborative Environment: A supportive workplace that encourages employees to contribute to organizational decisions, planning, and continuous improvement.
- Professional Development: Opportunities to strengthen technical leadership, expand business systems expertise, and lead meaningful technology initiatives.
- Mission-Driven Impact: The opportunity to improve data quality, operational effectiveness, and organizational decision-making in support of patients and families affected by rare kidney diseases.
- Inclusive Workplace: A commitment to equal employment opportunities, accessibility, reasonable accommodations, and fair consideration of qualified applicants in accordance with applicable laws.
- Travel and Scheduling Considerations: The position may require regular travel and occasional evening or weekend participation to support organizational and patient needs.
