Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.
What you will have an opportunity to do:
This hands-on leader is responsible for maintaining a safe, fully functional and well-presented property while operating within a lean staffing and budget model. This role balances technical expertise, preventative maintenance and responsive guest service to minimize downtime, control costs and protect the asset—all while ensuring brand standards and life-safety requirements are consistently met.
ESSENTIAL FUNCTIONS:
- Perform and oversee daily maintenance and repairs across guest rooms and public areas.
- Maintain and troubleshoot HVAC, electrical, plumbing, water heaters and lighting.
- Executive a structured preventative maintenance program.
- Prioritize repairs that directly impact guest satisfaction and QA scores.
- Ensure compliance with fire and life safety systems.
- Manage call coverage for evenings, weekends and emergencies.
- Reduce downtime and service calls through proactive maintenance.
- Respond quickly to guest maintenance issues with professionalism and a service-first mindset.
- Work closely with other departments, including front office and housekeeping, to enhance the guest experience.
- Coordinate specialized vendors as needed and monitor contractor work to ensure safety, quality and cost expectations.
What are we looking for?
OTHER DUTIES
- Follows all company and safety and security policies and procedures.
- Completes safety training and certifications.
- Have a thorough understanding of OSHA rules and regulations.
- Ensures uniform and personal appearance are clean and professional.
- Maintains confidentiality of proprietary information.
- Protects company assets.
- Welcomes and acknowledges all guests according to company stand Guest Rooms: plunging toilets, unclogging drains, repairing all types of plumbing hardware.
- Public Areas: plunging toilets, unclogging drains, repairing all types of plumbing hardware.
- Energy Conservation: to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to Engineering Management.
- Tools: clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
- Emergencies: Be available for any emergencies and act in an engineering capacity to protect our guests and associates and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies.
- Accident Prevention and Safety: to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
- Records: to read, log, track and interpret reading from meters, gauges, and other measuring units. To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
- Departmental Duties: to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel.
- General: Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools, and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested.
- Conducts room plumbing preventative maintenance on all hotel rooms, buildings, and equipment.
- Assists guests as needed.
- Assists with security and safety checks for the property through visual checks.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
