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Orange, Connecticut, United States
Onsite
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Director, Claims Process Improvement is responsible for establishing and leading the enterprise claims process improvement strategy across the organization. This role provides strategic leadership for initiatives that improve claims performance, increase auto-adjudication, reduce administrative costs, strengthen financial accuracy, enhance regulatory compliance, and advance operational scalability. The Director serves as a key partner to executive leadership, Claims Operations, Configuration, IT, Finance, Compliance, and vendor organizations to identify process improvement opportunities, prioritize initiatives, and deliver measurable business outcomes.Experience:
Required:
8+ years of progressively responsible experience in health plan claims operations, claims process improvement, managed care operations, operational excellence, or related healthcare operations functions.
3+ years of people leadership, formal team leadership, or enterprise program leadership experience, including responsibility for delivery, coaching, performance, or resource allocation.
Demonstrated success leading complex cross-functional initiatives that improved claims performance, reduced manual effort, improved auto-adjudication, reduced rework, or delivered measurable cost savings.
Deep understanding of end-to-end claims processing workflows, claims lifecycle management, claims configuration concepts, payment accuracy, and claims system dependencies.
Experience translating operational and financial data into executive-level recommendations, business cases, roadmaps, and measurable outcomes.
Experience working in a high-volume, regulated Managed Care or Medicare Advantage environment with exposure to CMS guidelines and regulatory standards.
Preferred:
Experience building a new function, standing up governance routines, or scaling teams to support organizational growth.
Experience collaborating with IT, Configuration, vendors, Finance, Compliance, and Operations to implement automation or technology-enabled process improvements.
Experience using reporting, analytics, visualization, or query tools such as Excel, SQL, Tableau, Power BI, or comparable platforms.
Hands-on experience with Facets or comparable claims platforms.
Education:
Required:
Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Operations, Information Systems, or a related field; or an equivalent combination of education and substantial relevant experience.
Preferred:
Advanced degree or relevant certification in healthcare management, process improvement, project management, analytics, or operational excellence.
Training:
Preferred:
Formal training in Lean, Six Sigma, project management, Medicare Advantage, CMS compliance, claims systems, or process improvement methodologies.
Specialized Skills:
Required:
Strategic and operational leadership with deep knowledge of claims processes, claims improvement levers, and managed care operations.
Executive presence and ability to communicate with precision, influence without direct authority, and navigate competing priorities across functions.
Advanced analytical and business case development skills, including the ability to interpret data, quantify financial impact, identify root causes, and recommend scalable process improvements.
Strong portfolio management, prioritization, governance, stakeholder management, and delivery-risk management skills.
Ability to lead through ambiguity, define operating models, build team capability, and establish performance accountability in an evolving function.
Strong understanding of compliance, regulatory, audit, privacy, and risk considerations relevant to claims operations and process improvement.
Preferred:
Proficiency with data analysis or visualization tools such as Excel, SQL, Power BI, Tableau, or similar tools.
Familiarity with automation, workflow design, claims configuration, and system enhancement processes.
Other:
Required:
Intermediate to advanced proficiency in Microsoft Office products, including Word, PowerPoint, Visio, and Excel.
Preferred:
Experience with Facets claims system or comparable claims administration platform.
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.
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