The Clinical Director of Education and Practice Integration is responsible for overseeing the overall education and competency validation across USC Care Ambulatory practice sites, 1206D and non 1206D designated. The Clinical Director develops and disseminates educational materials with a focus on ambulatory care delivery by clinical support staff (MA, LVN, RN, technologist when applicable). Educational content includes, but is not limited to, policies and procedures, state and federal regulatory requirements, and industry best practice care delivery. He or she partners with information technology colleagues for clinical work flows and training. The Clinical Director is responsible to remain knowledgeable about current, evident-based medicine including new trends in ambulatory care delivery. His or her knowledge and experience informs development and maintenance of policy and procedure governing ambulatory care. The Clinical Director anticipates training needs of ambulatory clinical support staff and develops training activities to ensure appropriate and safe care. Support staff clinical care is verified through a competency validation process. The Clinical Director ensures that updated, relevant tools are available for staff and provides instruction on completion. Adherence to the competency validation process remains with the staffer under supervision of the local leader. The post leads the clinical arm of practice integration and serves as a partner to and team member of the integration business unit. The clinical diligence role includes, but is not limited to, analysis of practice operation such as services and procedures rendered, staffing model, job descriptions, competency validation tools, practice site clinical work flows, medical supplies and equipment. He or she oversees practice integration readiness training including Fire and Life Safety, emergency response, and relevant policy and procedure education. The post participates in fit-up of new space and Day-In-the-Life exercises as needed. The Clinical Director, as a leader supporting growth and expansion of the organization, may serve to oversee management of a practice site. As such, the post participates in financial management, risk management, quality assurance compliance, patient care management, and teammate management. This role provides leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. He or she has full supervisory responsibilities for Clinic Managers within their assigned area including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The Clinical Director operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. He/she also offers leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.
Essential Duties:
- ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive: ◦ Oversee education and competency validation across USC CARE Ambulatory practice sites. ◦ Assess ambulatory clinical workflows and develop policies and procedures to ensure appropriate and safe clinical care. ◦ Develop educational material. ◦ Disseminate educational material and updated information relative to ambulatory healthcare delivery. ◦ Develop and execute or oversee training for clinical support staff. ◦ Maintain repository of competency validation tools that are up-to-date and relevant. ◦ Ensure that ambulatory managers are updated and participate in the process for competency validation.
- PRACTICE INTEGRATION: ◦ Conduct clinical diligence of a potential merger, acquisition, new build. ◦ Assess clinical operation including services, staffing model, staff files if applicable, job descriptions, staff competency. ◦ Lead practice integration readiness training. ◦ Participate in Day-in-the-Life and Mock Walk exercises. ◦ Support licensing site visit as needed.
- RISK MANAGEMENT/QUALITY ASSURANCE COMPLIANCE: ◦ Ensure that designated unit(s) meet all internal and external Standards of Conduct as well as all legal and regulatory requirements ◦ Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.) ◦ Coordinate internal audit visits, data collection and reporting per organizational policy ◦ Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit ◦ Ensure compliance with state Worker Compensation and OSHA safety training requirements ◦ Oversee quality assurance activities (timely reporting, follow-up, distribution) ◦ Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies) ◦ Oversee compliance with state or federal regulations of the Injury Prevention and Safety Training Program
- PATIENT CARE MANAGEMENT: ◦ Participate with Medical Directors and local management to ensure suitable treatment modality for all patients ◦ Ensure that policies and procedures are in place and followed for continuity of planned care. ◦ Participate with Regional Medical Director in development and revision of patient care policies and procedures manuals ◦ Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care. ◦ Work with Managers and Ambulatory leadership to coordinate clinics nursing services while assuring JCAHO. This includes adequate staffing plans and staffing contingency plans. ◦ Facilitate room/chair utilization and assuring exam rooms and infusion chairs are assigned and utilized appropriately. ◦ Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment.
- EMPLOYEE MANAGEMENT: ◦ Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in outpatient and nursing services ◦ Plan, organize and supervise all clinical and support staff(s) to ensure high quality, cost effective patient care ◦ Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and organizational outpatient guidelines ◦ Ensure that continuing education programs are offered to keep staff up-to-date on nursing practices, universal precautions, worker/patient safety etc. ◦ Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Executive Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc. ◦ Ensure that the performance evaluation program meets organizational guidelines and that personnel files are maintained ◦ Conduct regular staff meetings with Clinic Administrators or other program facilitators as necessary
- Performs other duties as assigned.
Required Qualifications:
- Req 4 years Experience as RN (preferably in an acute care and ambulatory setting).
- Pref 2 years Healthcare management experience.
- Req Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
- Req Strong analytical thinking and problem solving skills.
- Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
- Req Leading/ guidance skills
Preferred Qualifications:
- Pref Master's degree Degree in related field
Required Licenses/Certifications:
- Req Registered Nurse - RN (CA Board of Registered Nursing)
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $158,080.00 - $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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