Director, Community and Client Events

Accountabilities

Community Strategy and Leadership: Develop and lead a comprehensive client community strategy that encourages connection, knowledge sharing, collaboration, and relationship building across the social good ecosystem.
Client Events and Engagement: Design and oversee flagship events, industry conferences, peer learning sessions, advisory groups, smaller gatherings, and digital community initiatives that deliver meaningful value to clients and sector leaders.
Client Advocacy Programs: Build and activate a network of client advocates who can mentor peers, share success stories, provide references and referrals, offer strategic feedback, and contribute to product development.
Integrated Client Experience: Connect events, educational programs, digital communities, communications, and in-product experiences into a cohesive engagement journey that supports clients throughout their relationship with the organization.
Industry Presence and Partnerships: Establish the strategy and standards for industry participation, including conferences, sponsorships, partnerships, and other sector gatherings that strengthen brand visibility and relationships.
Client Communications: Lead client communication planning and coordinate cross-functional teams around a consistent communication strategy and calendar.
Stakeholder Relationship Management: Build trusted relationships with clients, practitioners, nonprofit leaders, partners, and senior stakeholders to encourage collaboration, facilitate knowledge exchange, and identify emerging community needs.
Performance Measurement and Optimization: Define and monitor key performance indicators related to community health, engagement, repeat participation, client satisfaction, advocacy, referrals, retention, expansion, and brand affinity.
Data-Driven Decision-Making: Use client feedback, engagement data, and sector insights to guide strategic priorities, allocate resources, evaluate investments, and continuously improve community initiatives.
Cross-Functional Leadership: Influence and collaborate across teams to align community initiatives with broader client experience, marketing, product development, and business objectives.
Change Management and Continuous Improvement: Communicate strategic direction clearly, build alignment as priorities evolve, and ensure community programs remain relevant, effective, and responsive to client needs.
Additional Responsibilities: Perform other related duties as assigned to support organizational and community objectives.
Requirements
Industry Experience: Significant experience in philanthropy, nonprofit organizations, associations, community building, or the broader social good sector, with a strong understanding of the people, challenges, and opportunities shaping the field.
Community and Event Leadership: A proven track record of developing and leading communities, professional networks, events, or engagement programs that generate measurable value for participants and organizations.
Strategic Planning: Strong strategic thinking skills, with the ability to translate broad objectives into focused strategies, actionable programs, and measurable outcomes.
Relationship Building and Facilitation: Excellent interpersonal and facilitation skills, with the ability to engage diverse stakeholders, build trust, foster peer learning, and facilitate productive discussions among practitioners and senior leaders.
Client Engagement and Advocacy: Experience developing programs that strengthen client relationships, encourage participation, support referrals, and turn satisfied clients into active advocates.
Event and Partnership Management: The ability to coordinate meaningful events, industry partnerships, sponsorships, and engagement initiatives that strengthen community participation and organizational visibility.
Cross-Functional Collaboration: A collaborative leadership style and the ability to influence teams and stakeholders across organizational boundaries without relying solely on formal authority.
Data Analysis and Performance Management: Comfort using client insights, engagement metrics, and performance data to evaluate impact, guide investment decisions, and improve programs over time.
Communication Skills: Strong written and verbal communication skills, with the ability to articulate a clear vision, align stakeholders, and communicate effectively with clients, partners, and internal teams.
Decision-Making and Prioritization: Sound judgment and the ability to balance client needs, sector knowledge, business objectives, and available resources when determining priorities.
Change Leadership: Experience creating clarity and alignment during periods of change, helping stakeholders understand strategic direction and adapt to evolving priorities.
Learning and Curiosity: A genuine interest in understanding different perspectives, encouraging knowledge sharing, and creating opportunities for people and organizations to learn from one another.
Performance Orientation: A results-driven mindset focused on community engagement, client satisfaction, advocacy, retention, expansion, referrals, and long-term relationship value.
Benefits
Competitive Compensation: A competitive salary package, with the specific salary range not disclosed in the original job description.
Comprehensive Benefits: Access to a competitive employee benefits package.
Flexible Paid Time Off: A flexible PTO policy that allows you to manage your time while supporting personal well-being and professional responsibilities.
Tuition and Lifestyle Reimbursements: Financial support for learning, education, and eligible lifestyle-related expenses.
Wellness Initiatives: Tailored mindfulness and fitness programs designed to support physical and mental well-being.
Remote Work Flexibility: A remote-first working environment that offers flexibility in where and how you work within Canada.
Professional Development: Opportunities to collaborate across teams, broaden your expertise, and contribute to projects spanning different functions and areas of the business.
Career Growth and Internal Mobility: Opportunities to explore new roles, leadership positions, and career paths across departments.
Autonomy and Ownership: The freedom to take initiative, approach challenges creatively, and lead meaningful projects with responsibility and independence.
Recognition and Appreciation: A culture that values employee contributions and celebrates achievements.
Purpose-Driven Work: The opportunity to support foundations, grantmakers, nonprofits, and community organizations in strengthening relationships and advancing their social impact.
Inclusive Workplace: A commitment to equal employment opportunities, diversity, accessibility, and reasonable accommodations throughout the recruitment and employment process.