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Arkestro's Predictive Procurement Platform applies AI, game theory, and behavioral science to enterprise negotiations. It moves teams away from reactive supplier bidding toward data-driven offers that reduce friction and help both buyers and suppliers reach better outcomes faster.
Arkestro helps procurement teams influence more enterprise spend and uncover savings that traditional sourcing approaches often leave behind by applying predictive intelligence to how sourcing events are designed and executed.
We’re a hyper-growth company looking for people who take ownership and are comfortable working through complexity. This is a tremendous opportunity if you want to do meaningful work and help shape how large enterprises run procurement… Arkestro is a place where you can have a big impact. See Arkestro in action at arkestro.com.
About this Role
The Director of Customer Outcomes is a senior, strategic leader who sits at the intersection of customer-facing delivery and internal advocacy. Externally, this individual owns the relationship for some of Arkestro's most important accounts — building trusted partnerships at the C-suite and VP level, driving measurable value realization, and translating Arkestro's platform capabilities into tangible business outcomes for our customers. Internally, this person serves as the authoritative voice of the customer, ensuring that product direction, implementation practices, and go-to-market strategy are continuously shaped by real customer needs and feedback. This role bridges commercial growth, product adoption, and customer advocacy — and is central to Arkestro's retention and expansion strategy.
Our team comprises individuals who, once they find a problem, cannot let go of that problem until they have found the right solution for the customer. This may require having expert knowledge of what the platform can do, but it may also require the ability to think outside the box and problem-solve in new and creative ways. They advocate for the customer and are willing to zealously defend the requirements of the customer, both internally and to the customer themselves.
Working for a Series A startup is not for everyone. It requires a desire to build from the ground up. That is easy to say and harder to do. It requires working within ambiguity, and a selfless dedication to do whatever it takes to make the customer successful. However, the results, if you are the right-minded person, are incredibly rewarding.
The Customer Outcomes organization is being built from the ground up, and this role is central to that effort. There is no existing playbook. You will work alongside Arkestro leadership to define the boundary between Sales, Professional Services delivery and ongoing Customer Outcomes ownership, design the engagement model across the full customer lifecycle (including the late stages of the sales cycle), and establish the operating cadence. This role runs in an AI-augmented environment where new processes are being built to handle routine portfolio management and health scoring, freeing the Director for the work that matters most: executive relationships, commercial conversations, and cross-functional influence. Candidates who have built or scaled a CS or account management function in a B2B SaaS environment, and who are energized by that kind of ambiguity, will find this role uniquely rewarding.
Responsibilities
Qualifications
Arkestro is committed to providing our employees with a benefits package designed to give you the flexibility you need to ensure a healthy life/work balance. Arkestro offers our employees great benefits and perks, including, but not limited to:
Please note this job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Arkestro reserves the right to change duties, responsibilities and activities at any time with or without notice.
