Director, Delivery & Deployment Excellence

Accountabilities:

Lead regional delivery and deployment strategy: Define and execute business readiness, solution quality, testing, deployment, and adoption strategies across the Americas, aligning regional execution with the global ERP roadmap and transformation objectives.
Drive cross-functional business alignment: Partner with Order Management, Distribution, Finance, Customer Service, Supply Chain, Global Trade Services, and commercial teams to assess requirements, establish process scenarios and acceptance criteria, and prioritize regional needs.
Optimize business processes: Lead regional process assessments, identify opportunities to simplify and standardize workflows, and sponsor improvements that reduce inefficiencies, increase productivity, and maximize technology investment value.
Balance regional and global priorities: Evaluate trade-offs between local business requirements and enterprise-wide process standards, providing clear recommendations and escalating strategic decisions when necessary.
Oversee testing and solution quality: Establish regional testing and readiness approaches within the global program framework, covering system integration testing, user acceptance testing, regression testing, defect management, retesting, and business sign-off.
Manage business readiness and deployment governance: Define readiness criteria and maintain visibility into milestones, dependencies, risks, issues, action plans, and overall deployment health to support informed and timely decisions.
Lead cutover, go-live, and stabilization: Develop and coordinate deployment plans with business and technology stakeholders, ensuring controlled transitions, effective issue resolution, and sustainable handovers into business-as-usual operations.
Coordinate change management and adoption: Oversee stakeholder engagement, communications, training, and organizational readiness in collaboration with functional leaders and change management teams.
Influence stakeholders across the organization: Connect global program leadership, regional business executives, technology teams, and commercial entities to build alignment and protect delivery commitments and business outcomes.
Establish consistent deployment standards: Collaborate with regional counterparts to share lessons learned, develop reusable deployment playbooks, and implement repeatable practices that strengthen future transformation initiatives.
Monitor post-deployment performance: Track operational outcomes following go-live, sponsor timely resolution of emerging issues, and incorporate lessons learned into continuous improvement initiatives.
Champion AI-enabled business innovation: Identify and develop opportunities to leverage AI solutions built around ERP capabilities to improve regional process performance, operational efficiency, and employee productivity.
Requirements:
Education: Bachelor's degree in Business, Technology, Supply Chain, Finance, or a related discipline, or equivalent practical experience.
Enterprise transformation experience: Substantial experience in ERP delivery, enterprise transformation, business deployment, testing, or change execution, preferably involving complex regional or cross-regional programs.
End-to-end business process expertise: Strong understanding of interconnected commercial, customer service, finance, distribution, and supply chain operations, with the ability to assess dependencies and optimize cross-functional workflows.
Deployment lifecycle management: Demonstrated experience leading business readiness, testing, cutover, go-live, and stabilization for large-scale technology implementations or business process transformations.
ERP platform knowledge: Experience with Oracle E-Business Suite or a comparable enterprise resource planning platform is highly desirable.
Governance and performance management: Ability to use data, milestones, readiness indicators, risk assessments, and performance measures to evaluate program health and guide decision-making.
Stakeholder management and influence: Strong ability to build alignment and influence decisions across functions, cultures, regions, and time zones, including in environments where direct authority is limited.
Strategic thinking and practical judgment: Ability to translate broad program objectives into clear priorities, actionable regional plans, and effective solutions while balancing local requirements with enterprise-wide standards.
Problem-solving and accountability: Confidence in challenging assumptions, raising risks early, resolving complex delivery issues, and maintaining focus during periods of uncertainty and competing priorities.
Communication skills: Excellent written and verbal communication skills, with the ability to explain complex topics clearly and coordinate effectively with business and technical stakeholders.
Continuous improvement mindset: Demonstrated interest in process optimization, standardization, technology-enabled productivity, and the sustainable adoption of new ways of working.
Preferred certifications: A relevant program management, project management, software testing, or change management certification is an advantage.
Industry experience: Experience in regulated healthcare, medical devices, or similarly complex operational environments is beneficial.
Innovation and adaptability: An interest in identifying emerging AI capabilities and applying them to enterprise systems and business processes to deliver measurable improvements.
Benefits:
Competitive annual salary: A stated U.S. annual pay range of $184,000–$230,000, depending on geographic location, qualifications, experience, skills, and internal equity.
Incentive compensation: Eligible employees may participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.
Comprehensive healthcare coverage: Medical, dental, vision, life, accidental death and dismemberment (AD&D), and disability insurance.
Health and wellness resources: Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, and sleep care management resources.
Retirement and employee savings: Access to a 401(k) retirement plan and an Employee Stock Purchase Plan (ESPP).
Work-life flexibility: Flexible Time Off (FTO) and 14 paid company holidays.
Family support: Up to 14 weeks of leave for primary caregivers and two weeks for secondary caregivers.
Employee assistance: Access to an Employee Assistance Program (EAP) for additional personal and professional support.
Professional development: Tuition assistance and opportunities to strengthen leadership, technology, and transformation expertise.
Remote work arrangement: A full-time position designated for the U.S. remote workforce.
Meaningful professional impact: The opportunity to lead high-visibility transformation initiatives that improve business performance, operational readiness, and technology adoption across the Americas.
Inclusive work environment: A culture that encourages diverse perspectives, individual expression, collaboration, innovation, and continuous professional growth.