Director, Digital Delivery & Agile Transformation

Director, Digital Delivery & Agile Transformation

Position Responsibilities:

1. Agile Delivery & Transformation (50%)

• Lead the Agile Team portfolio, ensuring alignment with enterprise priorities and delivery goals.

• Drive the transformation to a Continuous Delivery Framework (CDF) with persistent squads and iterative delivery cycles.

• Define and implement Agile best practices, role clarity, and collaboration models for Scrum Masters.

• Partner with PMO and IT departments to embed Agile ways of working and foster delivery excellence.

• Track Agile maturity, team performance, and delivery outcomes through metrics and reporting.

2. Digital Platforms Management (50%)

• Oversee the management of digital platforms, ensuring operational efficiency, scalability, and alignment with business needs.

• Collaborate with cross-functional teams to define platform strategy, roadmap, and performance metrics.

• Lead platform lifecycle management including upgrades, integrations, vendor coordination, and continuous improvement.

• Establish governance and reporting mechanisms to monitor platform health and inform executive decisions.

• Promote innovation and best practices in platform management and delivery.

Required Qualifications:

• 10+ years of experience in digital delivery, Agile transformation, or platform management.

• Demonstrated success in leading Agile teams and implementing Continuous Delivery Frameworks.

• Deep understanding of Agile methodologies, digital platforms, and enterprise delivery models.

• Proven ability to lead cross-functional teams and drive strategic initiatives.

• Strong communication, stakeholder engagement, and analytical skills.

Preferred Skills:

• Financial acumen and familiarity with insurance or banking industry.

• Experience with digital transformation initiatives in APAC markets.

• Knowledge of regulatory frameworks such as HKIA, HKMA, GDPR, PDPO, and AML.

• Ability to lead through influence and empower teams across functions.

• Strong analytical thinking and problem-solving capabilities.

• Empathy, self-awareness, and a customer-first mindset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.