This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Digital Experience Ecosystem based in the United States.
As Director, Digital Experience Ecosystem, you will lead the strategy, technology ownership, and continuous development of an enterprise-wide digital experience ecosystem. You will oversee content management platforms, websites, digital channels, integrations, and supporting technologies to deliver seamless and consistent customer experiences. Working closely with Commercial, Medical Affairs, Corporate Affairs, and IT leadership, you will translate business priorities into scalable technology strategies and innovative digital solutions. You will drive platform modernization, product governance, operational excellence, and technology partner performance across global markets. The role also involves identifying opportunities in personalization, analytics, artificial intelligence, and automation to improve digital engagement. This is an exciting leadership opportunity to shape enterprise digital capabilities within a dynamic and highly regulated healthcare environment.
- Digital Experience Strategy & Business Partnership: Act as the primary technology partner for digital experience initiatives, building strong relationships with Commercial, Medical Affairs, Corporate Affairs, and other business stakeholders.
- Define and execute the technology strategy and roadmap for the digital experience ecosystem, balancing enterprise-wide capabilities with specific business, customer, and regulatory requirements.
- Translate business objectives, customer expectations, and channel strategies into scalable technology solutions and effective digital experiences.
- Provide strategic technology recommendations and guidance to support digital investments, platform decisions, and future enterprise capabilities.
- Digital Experience Product & Ecosystem Management: Own the technology strategy, development, and lifecycle management of enterprise Content Management Systems (CMS) and Digital Experience Platforms (DXP).
- Lead the evolution of websites and digital channels, including reusable components, templates, personalization capabilities, content delivery, and scalable global and local digital experiences.
- Ensure digital platforms operate as an integrated ecosystem through effective architecture, APIs, integrations, data flows, analytics, and supporting services.
- Collaborate with Marketing Technology (MarTech), CRM, Data, Architecture, Security, Privacy, and Compliance teams to manage dependencies and deliver connected customer experiences.
- Oversee product prioritization, technology delivery, platform enhancements, releases, and ongoing lifecycle management.
- Platform Operations & Partner Management: Ensure the overall health, performance, availability, security, accessibility, and operational readiness of the digital experience ecosystem.
- Establish technology standards, product governance frameworks, performance indicators, and consistent operating practices in partnership with business and technical teams.
- Manage external technology vendors, system integrators, and service providers, ensuring accountability for delivery quality, costs, timelines, and business outcomes.
- Lead internal and external technical resources to resolve platform issues, manage dependencies, and support successful implementations across global markets.
- Value, Experience & Innovation: Connect digital technology investments to measurable business outcomes, including customer engagement, speed-to-market, platform adoption, operational efficiency, and digital performance.
- Define and monitor performance indicators covering platform utilization, customer experience, operational costs, and overall technology value to guide investment decisions.
- Identify and advance opportunities involving personalization, analytics, artificial intelligence, automation, and emerging digital technologies.
- Collaborate with business and technology stakeholders to continuously improve digital experiences based on customer expectations, market developments, performance insights, and organizational priorities.
Requirements:
- Bachelor's degree required; an advanced degree is preferred.
- Approximately 12–15 years of professional experience in digital experience technology, CMS/DXP platforms, Commercial IT, digital product management, or related fields.
- Demonstrated experience leading enterprise Content Management Systems (CMS), Digital Experience Platforms (DXP), and associated technology ecosystems.
- Proven experience managing enterprise websites and digital channels across global, multi-market environments.
- Strong understanding of digital platform architecture, APIs, integrations, reusable components, personalization, analytics, and digital experience delivery.
- Experience in Commercial or Marketing functions is strongly preferred, along with a solid understanding of digital customer engagement, omnichannel experiences, content management, and marketing technology.
- Familiarity with interconnected enterprise technologies and capabilities, including CMS/DXP, Digital Asset Management (DAM), CRM, analytics platforms, consent and privacy solutions, MarTech, and customer data platforms.
- Previous experience in the pharmaceutical, life sciences, healthcare, or another highly regulated industry is advantageous.
- Demonstrated ability to lead technology products, enterprise transformation initiatives, and complex digital modernization programs.
- Experience managing external technology vendors, system integrators, and multidisciplinary teams while maintaining accountability for delivery and business results.
- Strong strategic thinking, product management, analytical, financial, and problem-solving skills.
- Ability to translate complex business requirements into scalable technology strategies, roadmaps, and practical solutions.
- Excellent executive communication and stakeholder management skills, with the ability to influence decisions and build alignment across senior business and technology leadership.
- Strong collaboration and leadership abilities, with experience working across geographically distributed teams and multiple organizational functions.
- Professional proficiency in English, including speaking, understanding, reading, and writing.
- Adaptability, innovation, and a continuous improvement mindset, with the ability to anticipate emerging technology trends and translate them into business opportunities.
Benefits:
- Competitive annual salary: $112,000–$236,000, depending on skills, professional experience, and geographic location.
- Competitive employee benefits package.
- Fully remote working arrangement within the United States.
- Opportunity to lead enterprise-wide digital transformation and technology modernization initiatives.
- Exposure to innovative technologies, including artificial intelligence, automation, advanced analytics, and personalization solutions.
- Opportunity to influence global digital strategies and shape connected customer experiences across multiple business functions.
- Collaboration with experienced professionals across Commercial, Medical Affairs, Corporate Affairs, IT, and technology leadership.
- An inclusive and collaborative working environment that values diverse perspectives, professional expertise, and innovation.
- The opportunity to contribute to meaningful healthcare initiatives and help improve access to quality medicines and healthcare solutions worldwide.
