Each day at AssuranceAmerica is different, but as a Direct-to-Consumer Sales, Director you will:
Direct-to-Consumer Sales Leadership
- Lead the contact center strategy with a primary focus on driving sales (e.g., auto, renters, commercial) to individual consumers.
- Build and scale a sales-driven culture focused on delivering personalized, consultative, and compliant insurance solutions.
- Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth.
- Interact in-person with our Call Center associates in McAllen, TX. The position requires travel to McAllen TX 50% of the time
Operational Strategy
- Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams.
- Align operations to evolving regulatory requirements, licensing standards, and compliance expectations within the insurance industry.
Technology & Data-Driven Innovation
- Champion the use of data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes.
- Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools to enhance sales and service capabilities.
- Drive continuous improvement and technology adoption to support self-service, personalization, and first-call resolution.
People Leadership & Culture Building
- Recruit, develop, and lead diverse and empowered teams of sales professionals, licensed agents, supervisors, and operational leaders.
- Cultivate a high-engagement culture that values inclusion, accountability, growth, and collaboration.
- Foster leadership pipelines through succession planning, coaching, and structured career pathing.
About YOU
- 8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services.
- Deep understanding of the P&C insurance landscape, including licensing, compliance, underwriting, and regulatory considerations.
- Proven success in scaling outbound and inbound sales operations, optimizing conversion funnels, and driving profitable growth.
- Experience leading multi-site and/or remote teams in a regulated industry.
- Skilled in deploying and optimizing CRM platforms, digital sales tools, customer engagement systems, and contact center technologies.
- Demonstrated success in building cross-functional partnerships to improve sales execution and customer lifecycle management.
- Strong financial acumen, including forecasting, budgeting, and P&L oversight.
- P&C license in resident state or ability to get licensed within 90 days.
- Bachelor’s Degree or relevant insurance designation and/or certification.
Preferred
- Bilingual (English-Spanish).
- Salesforce Software Experience
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
