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Job Function:
Technology Product & Platform Management
Job Sub Function:
Technology Operations Support
Job Category:
People Leader
All Job Posting Locations:
Irvine, California, United States of America, New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America
Job Description:
We are searching for the best talent for a Director, End User Services – Acquisition & Divestiture (A&D) to be located in Raritan, NJ, New Brunswick, NJ or Irvine, CA.
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
The Director, End User Services – Acquisitions & Divestitures (A&D) is responsible for leading the end-to-end delivery of End User Services across mergers, acquisitions, and divestitures. This role ensures seamless on/off boarding, transition, and post-transition service stability while maintaining a consistent, high-quality employee experience.
The Director leads integrated leadership across five EUS pillars and supporting services:
- Service Delivery & Experience
- Productivity & Collaboration
- Engineering & Compute
- Software Asset Management
- Change and Communications
This role drives Day 1 readiness, minimizes business disruption, and ensures successful separation or integration outcomes through strong execution, governance, and vendor management.
Key Responsibilities
1. A&D Program Leadership
- Lead End User Services delivery across acquisitions, divestitures, and separations
- Partner with program leadership to align EUS scope, timelines, and delivery approach
- Drive outcomes with other Technology organizations including ISRM, Network, Infrastructure and Applications.
- Serve as the primary EUS point of accountability for transition execution and outcomes, including financial oversight of project spend
2. Transition Management (End-to-End)
- Own delivery across all phases of A&D:
- Onboarding (Acquisitions): environment discovery, service onboarding, experience alignment
- Transition: execution of separation or integration plans, including TSA implementation
- Post-Transition: stabilization, service optimization, and TSA exit
- Ensure Day 1 readiness across all end user capabilities (devices, access, collaboration, support)
- Manage risks, dependencies, and cross-functional coordination throughout transition
3. Areas of responsibility
- Lead onboarding or separation of collaboration services (e.g., M365, email, file services) in partnership with M365 teams
- Oversee imaging, application packaging, provisioning, and migration activities including Software Asset Management as it relates to applications/software
- Ensure continuity and performance of global support services (L1, L1.5, L2) during transitions including preparation, advanced awareness and reporting
- Manage endpoint engineering and device deployment strategy for transitions
- Align incident, request, and knowledge management processes across transitioning environments
- Drive secure, seamless user experience during tenant migrations and separations
- Execute Day 1 communications for End User Services ensuring they are coordinated and executed according to plan
- Coordinate closely with identity, security, and infrastructure teams to ensure compliance with J&J standards and policies
- Oversee tenant deprecation (as Needed) for divested entity
4. Vendor & Service Provider Management
- Manage managed service providers through all phases of transition, ensuring performance and accountability; including any necessary SOWs to manage the execution and work
- Oversee transition-related commercial constructs, including TSA delivery and consumption models
- Monitor service delivery, cost, and performance against agreed targets
- Drive issue resolution and escalation management
5. Governance, Risk & Compliance
- Coordinate with governance team to align structures, reporting, and execution cadence for A&D delivery
- Identify and mitigate risks impacting Day 1 readiness and service continuity
- Ensure adherence to security, regulatory, and data protection requirements
- Maintain clear accountability across internal teams and external partners
6. Continuous Improvement
- Capture lessons learned to enhance A&D delivery frameworks and playbooks
- Drive standardization and reuse of tools, processes, and methodologies
- Partner across EUS functions to improve efficiency, speed, and experience outcomes
Qualifications & Experience
- 12-15+ years of experience in End User Services, IT Operations, or Digital Workplace
- Experience supporting large-scale transitions, migrations, or separations
- Experience with Acquisition & Divestiture (A&D)
- Broad knowledge across:
- End user support services (L1/L1.5/L2)
- Collaboration platforms (e.g., M365)
- Endpoint engineering and compute environments
- Experience working with global teams and managed service providers
- Strong stakeholder management and communication skills
Leadership Competencies
- Execution Focus: Delivers complex programs with discipline and accountability
- Experience Mindset: Prioritizes employee productivity and seamless transitions
- Collaboration: Drives alignment across global, cross-functional teams
- Problem Solving: Identifies risks early and resolves issues quickly
- Continuous Improvement: Applies lessons learned to improve future outcomes
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is :
$154,000.00 - $265,650.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits
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