The application window is expected to close on: 07/31/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This position is fully remote and can be performed from any location within the United States. This role requires reliable internet connection and the ability to work independently in a remote environment.

Meet the Team

Splunk is seeking a Director of Engineering for our Incident, Problem, and Escalation Management team (SPIE) to lead the functions that turn customer-impacting events into meaningful engineering and business signals. This role will be responsible for strengthening how Splunk responds to incidents, learns from them, manages customer escalations, and drives accountability for recurring issues across engineering, support, field, and business teams. We provide services for producing and consuming logs, metrics, and telemetry as well as leading our engineering team through alert and incident response. You will lead the teams responsible for incident response for Splunk. As the authority on our customer’s experience, our team members are the champions of resilience, making sure each of our customers has outstanding experience with our products.

Your peers will be other engineering leaders responsible for other parts of developer observability (Observability Platforms and Alert Response) as well as Principal Engineers who drive observability best practices, product usability, and SRE standards.

Your Impact

• Experienced operational leader who understands incident response, customer critical issue dynamics, engineering accountability, and cross-functional influence at scale.
• You will lead fast paced customer-impacting events, building durable operating models, and translating operational patterns into business and engineering priorities.
• You will bring a customer-first approach but understand that durable customer experience improvement comes from enabling the internal teams closest to the product, the customer, and the operational system.
• You are a strong communicator, a systems thinker, and a trusted partner to internal partners and executive leadership.
• You are an advanced user of Splunk or other observability tools and understand the use cases our customers have.

Minimum Qualifications:

• Bachelors + 15 years of experience or Masters + 12 years of related experience.
• 10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions.
• 4+ years of supervisory experience including managing managers and leading a large engineering focused organization.
• Proven experience leading customer-impacting incident response functions, including incident leadership, coordination, communications, decision-making, and follow-through.
• Demonstrated ability to build or mature cross-functional operating models across engineering, support, field, product, customer success, and business teams.
• Strong understanding of Splunk, how our customers use it, and observability concepts and tooling across the industry.

Preferred Qualifications:

• Experience improving the effectiveness, consistency, and maturity of Incident Commander or major incident leadership practices.
• Proven ability to connect customer impact data to engineering action, product improvements, and service experience outcomes.
• Experience in creating high-quality problem records, trend analysis, corrective action recommendations, and executive-ready operational insights.
• Demonstrated success by reducing repeat escalations related to known defects, recurring incidents, or operational process gaps.
• Strong track record of building trust with internal users of incident, problem, and escalation management processes.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $230,100.00 to $325,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$230,100.00 - $374,100.00

Non-Metro New York state & Washington state:

$216,500.00 - $337,000.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.