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Grand Rapids, Michigan, United States
Hybrid
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today!
Strategic technology leader responsible for the vision, operational maturity, and continuous improvement of Meijer’s enterprise network and unified communications infrastructure. This role spans LAN/WAN, wireless, SD-WAN, data center networking, voice/UCaaS and contact center platforms all aligned to enterprise risk, business continuity, and digital transformation. The ideal candidate builds high-performing teams, establishes rigorous ITSM/ITIL practices, leads changes with discipline, and communicates infrastructure health and roadmap clearly to executive leadership.
What You'll Be Doing:
Strategic Planning & Roadmap
Own a 5-year network and voice strategy aligned to business growth, digital transformation, and risk tolerance; define and track KPIs/OKRs and present progress to senior leadership.
Partner with enterprise architecture, security, and business stakeholders to align infrastructure investments with IT strategy and capital planning.
Operational Maturity & Service Excellence
Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.
Establish practice observability practices using AIOps and structured runbooks to reduce MTTR; oversee NOC operations and 24/7 enterprise reliability.
Change Management & Risk Governance
Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.
Partner with cybersecurity on network segmentation, zero-trust architecture, and vulnerability management; lead major incident response and structured post-incident reviews.
Team Leadership
Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.
Foster cross-functional collaborations with infrastructure, security, applications, and business teams.
Voice & Unified Communications
Oversee enterprise voice platforms including UCaaS, CCaaS, SIP trunking, and collaborations tools; drive store and contact center modernization and ensure platform resiliency and compliance
Vendor & Financial Management
Manage strategic vendor relationships and hold partners accountable to SLAs; lead sourcing, negotiation, and renewal of major contracts.
Develop and manage the network and voice CAPEX/OPEX budget; identify cost optimization opportunities without compromising reliability and security.
What You Will Bring with You
Bachelor’s degree in computer science, Information Technology, or related field.
12+ years’ experience in network/voice infrastructure in an enterprise environment.
7+ years’ experience in a senior level leadership role.
Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).
Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).
Proven track record building ITSM/ITIL practices and leading organizational changes including technology migrations and process re-engineering with measurable outcomes.
Experience in enterprise voice / UCaaS, and SIP/VoIP platforms; strong financial acumen managing multi-million-dollar budgets.
Excellent executive communication skills; translating technical complexity into business language for senior stakeholders.
Background in retail/distribution or large multi-site enterprise environments.