Job Title:
VP, Enterprise Solution ArchitectJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.Vice President, Enterprise Solution Architecture
Contact Center Technologies | CRM | CCaaS | AI Automation | Interaction Analytics
Preferred Location: Eastern Time Zone
Concentrix is seeking a visionary Vice President, Enterprise Solution Architecture, to lead strategic solution architecture, innovation, and transformation initiatives within our Global Presales and Solutions organization. This executive-level leader will be responsible for defining and executing the enterprise technology vision across Customer Experience (CX) solutions while driving growth, innovation, and competitive differentiation.
The Vice President will lead a team of enterprise architects and solution consultants while serving as a trusted advisor to executive stakeholders, strategic partners, and Fortune 500 clients. This role will oversee the development of next-generation customer experience solutions spanning Contact Center as a Service (CCaaS), CRM, AI-powered automation, analytics, cloud platforms, and emerging technologies.
The ideal candidate combines deep technical expertise, executive leadership, commercial acumen, and market vision with a proven ability to influence complex enterprise transformations. This individual will play a critical role in shaping solution strategy, accelerating revenue growth, strengthening hyperscaler and technology partnerships, and advancing the company's leadership position within the customer experience marketplace.
Key Responsibilities
Strategic Leadership
Solution Architecture & Presales Leadership
Provide executive oversight for all presales solutioning, enterprise architecture, and consulting engagements globally.
Lead the design and positioning of transformational CX solutions across:
Revenue Growth & Business Development
Partner with Sales, Client Management, Delivery, and Product leaders to drive pipeline growth and revenue expansion.
Support strategic account planning, new logo acquisition, and cross-sell/up-sell initiatives.
Executive Client & Partner Engagement
Innovation & Emerging Technologies
Key Performance Indicators (KPIs)
Required Qualifications
Experience in solutioning CX tech solutions for Contact Center operations and in specific industries such as Telecommunications, Banking and Finance, Insurance and Health Care , Technology, Retail and Ecommerce, Travel and Automobile
Preferred Qualifications
Why This Role
This is a unique opportunity to shape the future of enterprise customer experience transformation, lead industry-leading architecture and innovation teams, influence executive decision-makers globally, and drive growth through next-generation AI, automation, CCaaS, CRM, and analytics solutions. As a VP, you will play a pivotal role in defining how organizations engage customers in an increasingly digital and AI-powered world.
The base salary for this position is $225,000 – $275,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 09/21/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#WAH
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#Concentrix
Location:
USA, FL, Work-at-HomeLanguage Requirements:
English (Required), SpanishTime Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
Want to know if this job is worth applying to?
USA, FL, Work-at-Home, United States of America
Remote only