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The Role
The Director, Epic Implementation – Advisory Services is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director, Epic Implementation - Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.
Key Responsibilities
The Director, Epic Implementation – Advisory Services will have the following key responsibilities which include, but are not limited to:
- Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates
- Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress
- Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks
- Act as point of escalation for project team and client; perform services directly for clients as necessary
- Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content
- Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
- Research healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
- Stay abreast of the latest technology, regulations, and news relating to healthcare IT, continuously evaluating market for opportunities that supersede competitors’ products
- Oversee product development, creation, and refining, ensuring the strength of product offerings
- Educate clients and consultants on Strategic Solutions offerings including teaching internal Nordic classes
- Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
Skills and Experience
- Bachelor’s degree or equivalent experience required
- 10+ years’ experience in Healthcare IT required; experience with multiple EHRs preferred
- 5+ years Epic implementation experience required in a director or project management-level role
- Experience implementing in academic and pediatric healthcare systems preferred
- 3+ years direct staff management experience preferred
- Epic certification preferred
- Direct experience working for Epic preferred
- Prior experience and understanding of Epic’s install methodologies required
- Experience leading service-oriented teams, scaling appropriately to successfully manage growth required
- Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
- Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
- Strong customer service attitude and skillset
- Strong understanding of software and software implementation services required
- Proven ability in time management with strong attention to detail
- Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
- Demonstrated ability to work independently and collaboratively
- Must demonstrate and embody Nordic’s maxims
- Experienced in talking comfortably with people at all levels of an organization in groups or individually.
- Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
- Demonstrated ability to work under pressure and within time constraints
Additional Details
- Relocation to Madison, WI, is not required, however, regular trips to the Nordic Home Office will be expected
- Travel up to 50% of the time, including travel outside of regular work hours
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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
