The Director, Operations supports the Senior Director of Operations in overseeing daily operations for Babson buildings, grounds, and site infrastructure. Responsible for managing building maintenance and repairs, building services, grounds maintenance, fleet operations, service response, and events support. Assists with operating and capital budget planning, coordinates resource deployment, supports continuous improvement initiatives, and works with campus partners, vendors, and Facilities leadership to ensure operational procedures are executed safely, efficiently, and in alignment with department standards.
WHAT YOU WILL DO
- Manages day-to-day operations for assigned buildings, grounds, and site infrastructure at the College, including building maintenance and repairs, building services, grounds maintenance, fleet operations, service response, and events support. Ensures service expectations are met or exceeded internally and externally.
- Supports the Senior Director, Operations in managing annual operating and capital budgets for Facilities Operations units, including building services, trades, grounds, fleet, events support, and utilities. Provides budget updates, recommends priorities, and assists in aligning resources with departmental needs.
- Monitors personnel, materials, and supplies budgets to optimize performance while minimizing costs. Reviews expenses on an ongoing basis and recommends cost savings measures as needed to maintain operations within approved budgets.
- Oversees the service response function to assure high-quality customer response for service requests.
- Coordinates the utilization of trades personnel and contracted services to support effective distribution of resources.
- Supports planning and implementation of professional development for operations personnel.
- Assists with utility procurement strategy and department-wide planning for energy conservation, in coordination with the Senior Director, Operations and appropriate campus partners.
- Implements regular operational reviews and reporting practices to support continuous improvement.
- Collaborates with the capital projects group to advise on project planning and design so that projects are built according to department standards, designed for efficient maintenance, and built to last. Provides operational input for capital plant reinvestment priorities.
- Supervises operational managers and on-call managers, providing direction and oversight for Facilities personnel during daily operations, after-hours calls, and emergencies.
- Coordinates with a wide range of campus stakeholders, town officials, outside vendors, and others as needed to successfully execute operational and regulatory requirements.
- Oversees fire safety systems, building security, and building security systems in coordination with campus partners, vendors, and regulatory authorities to support safe, secure, and compliant campus operations.
- Provides operational oversight for hotel and conference center management, including coordination of facilities support, service standards, maintenance needs, and campus partner/vendor relationships.
- Assumes additional responsibilities and special projects as required.
YOUR TEAM WILL INCLUDE
Assistant Director, Building Services & Event Support
Manager, Facilities Services & Projects
WHAT EDUCATION AND SKILLS YOU WILL NEED
Bachelor’s Degree or equivalent experience in the custodial management, grounds management, and/or facilities management fields.
At least 10 years of progressively responsible facilities operations or facilities management experience, as well as a minimum of 5 years of managing staff and a budget.
Flexibility and willingness to assume new tasks and special projects.
Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
Superior leadership and management skills.
Must show ability to function well in a team/community environment, preferably in a higher education setting.
Strong written and verbal communications skills.
Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.
Ability to embrace ideas and changes created by all community members.
Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Ability to anticipate and effectively handle change; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.
HOW AND WHERE YOU WILL WORK
Willing and able to work nights and weekends during weather and campus emergencies or events which impact projects, operations, and/or facilities.
Serves in the on call rotation.
Requires a minimum of 5 days a week onsite; the on-campus requirement is subject to modification based on organizational need.
Must have had a valid unrestricted U.S. Driver’s License for one year, and maintain throughout employment an insurable (as determined by the College’s insurer’s criteria) or a satisfactory driving record; must successfully complete and pass the College’s vehicle training program within the first 60 days of employment; annual or more frequent review of employee’s driving record based on the College insurer’s criteria; and safety training as required by management.
Physical Environment:
- Regularly exposed to wet and/or humid conditions.
- Frequently exposed to moving mechanical parts; high precarious places; hazardous chemicals; outside weather conditions and extreme heat.
- Occasionally exposed to fumes or airborne particles.
- Usually moderate noise level.
- Regularly required to work extended hours and participate in an after-hours emergency call-back program.
ADDITIONAL SKILLS YOU MAY HAVE
- Experience supporting utility operations, service response, building services, grounds, trades, or related campus operations preferred.
This is an exempt position with the following pay range: $139,559 - $155,065; the role is also eligible for bonuses based on performance and budget.
Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.
- Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
- Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
- Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
- Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.
All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.
