Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Fraud, Investigations & Regulatory Enforcement (FIRE)
Management Level
Director
Job Description & Summary
The Director, Fraud & Scams Advisory, is responsible for leading and growing a market-leading fraud and scams advisory practice. The role provides strategic advice to Boards, executives and regulators on fraud risk management, scams prevention, financial crime, customer protection, regulatory compliance and operational resilience.
The Director leads complex advisory and transformation engagements, develops market opportunities, builds high-performing teams and contributes to the firm's growth strategy. As a recognised subject matter expert, the Director provides thought leadership on emerging fraud and scam risks, regulatory reform and industry-leading prevention capabilities across banking, financial services, payments and other sectors.
The role is accountable for helping clients navigate increasing regulatory expectations while designing sustainable, commercially effective solutions that strengthen fraud and scam prevention outcomes.
Why PwC?
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.
What you’ll do:
- Act as the lead advisor to Boards, executive teams, and senior stakeholders on fraud and scams risk management, providing strategic guidance and expert insights.
- Lead large-scale transformation, remediation, and regulatory response programs focused on fraud, scams, and financial crime risk management.
- Develop, design, and deliver market-leading fraud and scams advisory services across risk management, prevention, detection, response, recovery, governance, investigations, and analytics.
- Support clients in responding to emerging fraud threats, scam typologies, and evolving regulatory developments, and provide expert advice on organizational readiness and compliance.
- Provide SME input into independent reviews and assurance engagements relating to fraud, scams, and financial crime risk management programs.
- Develop and present Board papers, executive briefings, strategic recommendations, and risk insights to influence decision-making at the highest levels.
- Lead client engagements addressing regulatory reforms such as Scams Prevention Framework (SPF), AML/CTF obligations, CPS 230 operational resilience, consumer protection requirements, and payments/fraud regulation.
- Interpret regulatory requirements and assist clients in developing practical implementation strategies, remediation plans, and sustainable operating models.
- Lead the development and transition of fraud and scam managed service offerings, driving operational efficiency through technology-enabled solutions, automation, advanced analytics, and AI capabilities.
- Build and maintain strategic client relationships, drive business development activities, lead proposals, RFP responses, and commercial negotiations to grow the Fraud & Scams Advisory practice.
- Lead, coach, and develop a high-performing, inclusive team of fraud and scams specialists, fostering collaboration across related functions such as Financial Crime, Risk, Cyber, Technology, and Operations.
- Champion innovation, continuous improvement, and knowledge sharing within the practice and wider organization.
What we’re looking for:
Core skills
- 10-15+ years’ experience in customer fraud and scams risk management gained through experience in consulting, banking, or regulatory or related sectors, with significant leadership exposure.
- A deep understanding of customer fraud and scams risk management frameworks, regulations and controls will be essential for this role.
- Demonstrated success leading large-scale fraud, scam or financial crime transformation and regulatory response programs.
- Strong commercial acumen with proven ability to lead complex client engagements and drive business growth.
- Expertise advising executive and Board-level stakeholders, including preparing and presenting strategic risk insights and Board papers.
- Deep knowledge of fraud prevention, scam risk management, financial crime frameworks, governance structures, and regulatory compliance.
- Proven people leadership skills, including team development, resource planning, and fostering an inclusive, high-performance culture.
Desirable skills
- Experience leading large consulting or advisory practices, particularly within banking, payments, or financial services sectors.
- Familiarity with managed services strategies and operational delivery models.
- Expertise in leveraging digital transformation, advanced analytics, and AI-enabled fraud prevention and detection technologies.
- Established relationships within the financial services industry.
- Professional certifications such as Certified Fraud Examiner (CFE), CAMS, CPA, CA, CRISC, or other relevant qualifications.
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- Free barista made morning coffee and tea.
- We also support our people through a variety of leave and benefits.
What you’ll gain:
- Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth.
- A culture valuing diverse perspectives, empowering leaders to drive innovation and collaboration, learn more about our commitment to Inclusion and Diversity and First Nations Prosperity
- A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
- Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together.
- Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping.
We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.
Ready to grow here and go further? Join PwC Australia as a Director, Fraud & Scams and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.
We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Compliance Oversight, Compliance Risk Assessment, Corporate Governance, Creativity, Cybersecurity, Data Analytics, Debt Restructuring, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Evidence Gathering, Financial Crime Compliance, Financial Crime Investigation, Financial Crime Prevention, Financial Record Keeping, Financial Transactions {+ 27 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date
September 29, 2026
