Overview of Position
Reporting to the AVP, Connected Living Compliance, this position is responsible for leading Assurant's global trade compliance program and ensuring compliance with all applicable import, export, sanctions, and customs regulations. In addition to enterprise related trade activities, this role actively supports the movement of mobile devices, device components, service parts, accessories, and related technologies across global markets while enabling efficient customer, carrier, OEM, repair, refurbishment, and logistics operations.
The Director serves as a strategic advisor to Connected Living leadership and business stakeholders, balancing compliance obligations with customer commitments, operational efficiency, and commercial objectives.
This role will also partner, coordinate, and align global trade compliance activities and strategies with the Director, Global Supply Chain Compliance.
What will my duties and responsibilities be in this job?
Global Trade Compliance Leadership (45%)
- Develop, implement, and continuously improve Assurant's global trade compliance program.
- Establish governance, policies, procedures, and internal controls covering import, export, sanctions, and customs compliance.
- Ensure compliance with:
- U.S. Export Administration Regulations (EAR)
- OFAC sanctions requirements
- U.S. Customs regulations
- International customs laws and regulations
- Foreign trade regulations in countries where Assurant operates
- Provide strategic guidance to executive leadership on global trade risks and opportunities.
- Identify and implement value-creation opportunities, including duty drawback, free trade agreements, foreign trade zones, tariff engineering, and other lawful duty mitigation strategies.
Import Compliance and Customs Management (20%)
- Oversee global customs compliance for mobile devices, service parts, accessories, and technology.
- Ensure accurate:
- HTS classifications
- Country-of-origin determinations
- Customs valuation
- Duty assessment
- Manage customs brokers and trade service providers.
- Identify and implement duty savings strategies and opportunities.
- Support optimization of global supply chain costs and customs efficiency.
Export Controls and Sanctions Compliance (20%)
- Oversee export classification activities for devices, components, software, and technology.
- Ensure compliance with export controls.
- Lead restricted-party screening and sanctions compliance programs.
- Provide guidance regarding cross-border shipments, technology transfers, and international business transactions.
- Manage export licensing requirements and government authorizations when required.
- Drive global alignment for HTS classification, country of origin, customs valuation, and Export Control Classification Number (ECCN) determinations.
- Maintain awareness of export-controlled technology, software, encryption, and restricted-access information requirements applicable to Assurant operations.
- Assess and manage export control risks involving restricted destinations, restricted parties, military end users, military end uses, and controlled technologies, software, or technical data; develop procedures for end-use/end-user due diligence, escalation, licensing analysis, and transaction holds where required.
Risk Management and Compliance Governance (10%)
- Conduct enterprise-wide trade compliance risk assessments.
- Develop and maintain trade compliance controls and monitoring programs.
- Lead internal audits and compliance reviews.
- Establish compliance metrics, dashboards, and executive reporting.
- Investigate compliance incidents and manage corrective actions.
- Lead government audits, inquiries, disclosures, and remediation activities.
- Assists in remediating trade compliance issues as necessary, including but not limited to putting together project plans, connecting resources to find solutions, documenting resolutions, and documenting remediation plans.
- Supports internal compliance audits and assists with managing external audits or inquiries from government agencies Maintains accurate data and recordkeeping to include collecting and retaining records in response to third-party inquiries relating to Assurant compliance practices and business activities.
Training and Culture (5%)
- Develop and deliver trade compliance training and awareness programs.
- Ensure employees understand their responsibilities related to international trade activities.
- Maintain training records and support audit readiness.
Number of Direct Reports
- 1-2 including a Compliance Analyst
Financial Responsibility
- Signoff on responsible expenses, input on annual budget.
What are the requirements needed for this position?
Experience
- Minimum of 8 years of progressive experience in global trade compliance.
- At least 5 years of leadership experience.
- Experience supporting multinational import/export operations.
- Experience managing customs and export compliance programs.
- Experience supporting technology, telecommunications, consumer electronics, mobile device, repair/refurbishment, or logistics industries preferred.
Education & Certifications
- Bachelors’ degree required, Master’s or JD preferred
Preferred Certifications
- Licensed Customs Broker (LCB)
- Certified Export Specialist (CES)
- Certified Customs Specialist (CCS)
- Certified U.S. Export Compliance Officer (CUSECO)
Preferred Technical Expertise
- EAR
- OFAC sanctions compliance
- Customs valuation
- HTS classification
- Country-of-origin analysis
- Free Trade Agreements
- Duty drawback
- Foreign Trade Zones (FTZ)
- Reverse logistics operations
- Mobile device repair and refurbishment supply chains
Leadership Competencies
The candidate will be able to provide examples of successfully demonstrating the following leadership competencies:
- Internal client-orientation with a constructive approach to resolution of issues. A style which builds alliances within the organization.
- Ability to establish credibility with business owners, including senior and executive leadership, and influence through professional communication, work product, etc.
- Solutions-oriented, demonstrated growth mindset.
- Proven ability to build and maintain effective cross-functional relationships with clients, colleagues and stakeholders of various levels and areas throughout the organization.
- Ability to lead change efforts through effective communication and persuasion.
- Creative, resilient, and flexible style and approach to handling complex issues with high tolerance for ambiguity
- Demonstrated leadership experience on leveraging data to drive actionable insights for risk or compliance programs
- Clear written, visual and verbal communication skills, including ability to adjust messages dependent on audiences ranging from front-line employees to executive
- Cultural competency and executive-level presence to work with the business and regional leadership teams around the world
- Strong analytical, organizational, problem-solving, and follow-up skills. Ability to interpret rules and guidelines, and then conceptualize and implement into policies, procedures, and controls.
- Excellent and demonstrated project management skills, and attention to detail in leading projects and activities in a global organization. Ability to prioritize and simultaneously execute on multiple projects and ability to organize and analyze complex information and data
- Sound and independent judgment, and demonstrated prudence and maturity
- Commitment to driving a culture of ethics and integrity
- Cultivate a high-performing trade compliance team through coaching, mentoring, accountability, and development of trade compliance professionals.
Skills
The candidate will be able to demonstrate proficiency in the following skills:
- Proficiency in the Microsoft Office Suite with specific emphasis in Word, Excel, PowerPoint
- The ability to work in a fast-paced environment with several simultaneous deliverables
- Program of project management skills
What other skills/experience would be helpful to have?
- Experience in mobile or technology industries
- Ability to use AI tools such as Copilot, ChatGPT, etc
- Supply chain and vendor risk management experience
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Pay Range:
$122,400.00 - $204,400.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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