Director, Human Resources

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

The Director, Human Resources is responsible for managing the organization’s employee relations strategy, policies, and programs to foster a positive, fair, and compliant workplace culture. This role partners closely with HR leadership, business leaders, and legal counsel to address employee concerns, manage workplace investigations, ensure compliance with labor laws, and develop initiatives that strengthen engagement and trust across the organization.

• Manage and implement the organization’s employee relations strategy, ensuring alignment with business goals and HR initiatives.

• Serve as a trusted advisor to executives, leaders, and HR partners on sensitive and complex employee relations issues.

• Monitor workplace trends, identifying risks and opportunities to enhance organizational culture and employee experience.

• Oversee the resolution of complex employee relations matters, including performance management, workplace conflicts, policy violations, and disciplinary actions.

• Lead internal investigations, ensuring thorough, fair, and legally compliant processes.

• Partner with HR teammates and Legal to mitigate risk and promote consistent practices. Enforce employee relations policies, ensuring compliance with federal, state, and local labor laws.

• Provide training to leaders and managers on employee relations, conflict resolution, and performance management best practices.

• Track and analyze employee relations metrics to identify trends, risks, and opportunities for improvement.

• Drive initiatives that promote employee trust, engagement, and workplace inclusion.

• Partner with HR and leadership teams to build a culture of transparency, accountability, and respect.

• Provide guidance on change management and communication strategies that impact employees.

• Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.

• Other duties as assigned.

What You Bring to the Table:

• 10+ years of progressive HR experience with a strong focus on employee relations; 5+ years in a leadership role.

• Demonstrated experience leading investigations and resolving complex employee relations issues.

• In-depth knowledge of U.S. employment law, labor relations, and HR compliance.

• Strong leadership, communication, and influencing skills with the ability to build trust at all levels of the organization.

• Proven ability to analyze data, identify trends, and recommend strategic solutions.

• Strategic thinking and problem-solving.

• Emotional intelligence and confidentiality.

• Conflict resolution and negotiation skills.

• Strong organizational and project management abilities.

• Ability to balance business needs with employee advocacy.

Education and Certifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).

• HR certification (SHRM-SCP, SPHR, or similar) strongly preferred.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Compensation: The base salary range for this position is $130,000 - $175,000 (annually), plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. 

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf