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Bengaluru, Karnataka, India
Hybrid
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director – Implementation based in India.
As Director – Implementation, you will lead the end-to-end implementation of Patient Access (PA) and Revenue Cycle Management (RCM) solutions, ensuring seamless client onboarding and successful product deployment. You will oversee the entire implementation lifecycle, from requirements gathering and process design to go-live and continuous optimization. This strategic leadership role offers the opportunity to scale implementation capabilities, build high-performing teams, and establish standardized delivery practices. Working closely with clients and cross-functional stakeholders, you will align implementation outcomes with business objectives while maintaining high standards of quality and efficiency. You will drive operational excellence through metrics-driven decision-making, process innovation, and scalable delivery models. Join a dynamic healthcare technology environment where AI-powered solutions and data-driven insights are helping transform healthcare operations and improve revenue cycle performance.
Lead and oversee the Product Implementation function, ensuring timely, efficient, and high-quality client onboarding.
Own the complete implementation lifecycle, from requirements gathering and solution planning to process design, execution, and go-live.
Build, develop, and manage high-performing implementation teams, fostering accountability, agility, and operational efficiency.
Establish standardized implementation methodologies, tools, frameworks, and processes to improve consistency, scalability, and delivery quality.
Collaborate with cross-functional teams to ensure seamless handoffs, effective communication, and alignment throughout the implementation journey.
Monitor implementation timelines, milestones, performance metrics, risks, and escalations, providing clear and timely updates to senior leadership.
Identify and implement best practices and continuous improvement initiatives to increase implementation capacity and throughput without compromising quality.
Serve as a strategic counterpart to customer leadership, managing expectations, aligning delivery plans with client objectives, and ensuring successful implementation outcomes.
Drive operational excellence by developing scalable delivery models that support business growth and evolving customer requirements.
Experience: 12–15+ years of experience in technology services, product implementation, or related fields, including at least five years in a leadership or management position.
Industry Expertise: Extensive experience in healthcare technology and SaaS product implementations. Familiarity with U.S. healthcare workflows, particularly Patient Access and Revenue Cycle Management, is a strong advantage.
Implementation Leadership: Proven ability to lead end-to-end implementations, improve delivery performance, and scale implementation capacity through effective team structures and operating models.
Program and Process Management: Strong expertise in program management, process design, implementation planning, risk management, and metrics-driven delivery.
People Management: Demonstrated ability to build, mentor, and develop managers and teams while fostering ownership, transparency, collaboration, and continuous improvement.
Strategic and Operational Execution: A leadership approach that combines long-term strategic thinking with hands-on involvement, clear accountability, and a focus on measurable outcomes.
Stakeholder Management: Excellent communication and relationship-building skills, with the ability to work effectively with senior client stakeholders and cross-functional teams.
Global Collaboration: Comfortable working with U.S.-based clients and aligning availability with U.S. business hours when required.
Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent qualifications.
Location and Work Arrangement: Based in Bengaluru, Mumbai, or Pune, India, with a hybrid schedule of four days working from the office and one day working from home.
Full-time Opportunity: A senior leadership role with the opportunity to shape and scale a strategic implementation function.
Hybrid Work Model: Four days working from the office and one day working remotely each week.
Career Impact: The opportunity to lead large-scale implementation initiatives and influence operational strategy, delivery standards, and organizational growth.
Leadership Development: The opportunity to build high-performing teams, mentor managers, and establish a culture of accountability and continuous improvement.
Technology-Driven Environment: Exposure to AI-powered healthcare technology, SaaS solutions, and data-driven approaches to operational transformation.
Meaningful Industry Impact: The opportunity to contribute to more efficient healthcare operations through improved patient access and revenue cycle performance.