Job Description:
Director, IT Infrastructure
Job Summary:
The Director, IT Infrastructure is accountable for the delivery, reliability, security, modernization, and operational performance of infrastructure services across Array Technologies. This role leads the infrastructure function that enables manufacturing, corporate, global, and field teams with resilient, scalable, and cost-effective technology services.
As a key member of IT leadership, this role translates business needs into infrastructure capabilities, standards, projects, service management practices, vendor execution, and measurable outcomes. The Director leads teams and partners responsible for networks, cloud and on-premise platforms, end-user and collaboration technologies, IT service management, disaster recovery, facilities technology, and infrastructure controls.
The Director brings practical leadership, current technical knowledge, and a continuous improvement mindset to mature the infrastructure organization, strengthen service delivery, support business growth, and align infrastructure operations with Array standards and priorities.
Key Job Responsibilities:
- Set goals, priorities, and execution plans for the Infrastructure team to support business and IT initiatives.
- Lead a global team, including resources in the U.S., Spain, and Brazil, and contractors when required.
- Manage performance, goals, and development plans. Coach and develop team capability.
- Lead day-to-day infrastructure operations while improving reliability, availability, recoverability, security, and performance of systems and services.
- Develop and maintain the infrastructure roadmap, architecture standards, operating procedures, service catalog, and performance measures in alignment with IT strategy.
- Drive standardization and compliance of infrastructure across Array, including remediation of non-standard environments, new site integration, and alignment to enterprise technology standards.
- Manage infrastructure governance, service reviews, escalation practices, KPIs, and continuous service improvement across support, operations, asset management, change management, incident management, problem management, and request fulfillment.
- Define, implement, test, and maintain the IT disaster recovery strategy for infrastructure services in coordination with cybersecurity, applications, business continuity, and business stakeholders.
- Partner with Information Security to implement security strategy across infrastructure, including vulnerability management, credential management, secure access, application control, endpoint management, backup, and compliance requirements.
- Support SOX, ITGC, audit, compliance, and risk remediation activities, including evidence readiness, control-owner coordination, operating procedures, training, and periodic control reviews.
- Develop and manage the infrastructure operating and capital budgets, including licensing, cloud, network, telecom, storage, endpoint management, backup, ITSM platforms, and vendor spend.
- Manage vendor and partner relationships for network circuits, telecom, cloud, managed services, hardware, SaaS, plant infrastructure, and facilities technology; hold partners accountable for delivery, cost, and service levels.
- Lead infrastructure programs such as plant infrastructure deployments, large-file storage modernization, file server and collaboration migrations, FreshService/ITSM rollout, single sign-on expansion, endpoint lifecycle management, secure Wi-Fi, Teams Phone and conference rooms, cameras, badge readers, and office/manufacturing technology initiatives.
- Ensure effective support models for domestic and international users, including ticket intake, escalation paths, ITSM adoption, knowledge base practices, spare equipment planning, and coordination with regional IT resources.
- Collaborate with IT and business leaders to understand demand, prioritize work, communicate risks and trade-offs, and ensure infrastructure services meet business needs.
- Provide oversight for infrastructure operations and support, including monitoring, capacity, patching, backups, endpoint management, access, documentation, and lifecycle management.
- Develop, coach, and support infrastructure team members; create role clarity, performance expectations, cross-training, and employee development plans.
- Champion modernization and innovation across cloud, automation, monitoring, identity, collaboration, endpoint, network, and manufacturing infrastructure while balancing cost, resilience, risk, and operational complexity.
- Establish and maintain IT asset management practices, including inventory, ownership, lifecycle, licensing, documentation, and associated controls.
- Participate in IT planning and policymaking forums; help develop enterprise technology standards, governance processes, and infrastructure metrics.
Qualifications:
- Bachelor's degree from an accredited university in Information Technology, Computer Science, Engineering, Business, or a related field; equivalent work experience may be considered.
- 10+ years of progressive IT infrastructure, IT operations, systems, network, cloud, service desk, or related technology experience.
- 5+ years of leadership experience managing infrastructure, operations, engineering, service delivery, or technical support teams.
- Demonstrated ability to deliver reliable technology services, manage complex priorities, and lead teams through change, growth, remediation, and operational improvement.
- Experience developing and managing budgets, vendor relationships, infrastructure projects, service levels, and operational metrics.
- Strong working knowledge of ITSM/ITIL practices, including incident, request, problem, change, asset, knowledge, and service management processes.
- Experience supporting manufacturing, multi-site operations, international teams, or field-based users is a plus.
- Experience supporting SOX, ITGC, audit, compliance, cybersecurity controls, disaster recovery, or business continuity activities.
- Strong leadership, employee development, communication, stakeholder management, vendor management, and problem-solving skills.
- Customer-focused, results-oriented, detail-oriented, pragmatic, and able to balance service quality, risk, cost, and business urgency.
Relevant Technical and Operational Experience:
- Networking, SD-WAN, WAN/LAN, wireless, secure corporate Wi-Fi, and telecommunications.
- VOIP, Teams Phone, conference rooms, and collaboration platforms.
- Firewalls and network security technologies, including Meraki and Fortinet.
- Windows Server, Active Directory, identity, access, and single sign-on.
- Microsoft 365, Office 365, SharePoint, OneDrive, Teams, and collaboration governance.
- Azure, cloud services, hybrid infrastructure, and Microsoft Hyper-V.
- Storage, backup, large-file storage, file server migration, Veeam, and Spanning.
- Endpoint management, lifecycle management, patching, vulnerability management, Kaseya, and Automox.
- FreshService or similar ITSM platforms, ticketing portals, knowledge base practices, and service reporting.
- SQL Server and infrastructure support for business-critical applications.
- Facilities and manufacturing technology such as cameras, badge/card readers, plant infrastructure, and site connectivity.
- ITIL, ITSM, PMP, Microsoft, networking, security, or cloud certifications preferred.
Success in This Role Looks Like:
- Reliable, measurable infrastructure services with clear ownership, documentation, and service expectations.
- Improved infrastructure standardization, compliance, and integration across sites, offices, and regions.
- Operational maturity in ITSM, asset management, change control, incident response, disaster recovery, and controls.
- Strong vendor performance, cost discipline, budget transparency, and project execution.
- A capable, engaged infrastructure team that can support current operations and future business demand.
At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.
