Director(Team Lead), Information Security and TBA Compliance

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

 

Role Overview  

We are seeking a seasoned compliance expert to lead our Information Security and TBA (Telecommunication Business Act) Compliance functions. This pivotal leadership role focuses on establishing comprehensive visibility into critical information assets across all business sectors. You will be responsible for monitoring adherence to legal, certification, and internal policy requirements, ensuring that any non-compliance issues are identified and remediated swiftly to fortify the organization's security posture.

 

What You Will Do

• Design and implement robust, efficient compliance monitoring programs centered on prioritized enterprise-wide critical assets.

• Develop comprehensive monitoring checklists that integrate legal mandates (TBA, Network Act), certification standards (ISMS-P), and internal security policies.

• Establish and execute data-driven monitoring plans to preemptively identify and mitigate potential critical vulnerabilities.

• Partner with Security, Legal, and Engineering teams to drive the remediation process, ensuring all identified issues are resolved in a timely manner.

• Maintain a systematic tracking system for unresolved gaps and manage the escalation process for high-priority risks to senior management.

• Transform complex compliance status into actionable data visualizations, providing strategic insights to guide executive decision-making.  

 

Basic Qualifications 

• Minimum of 10 years in Information Security, with proven experience in leadership and security monitoring/auditing.

• Demonstrated success in securing asset visibility and managing critical inventories within complex enterprise environments.

• Deep understanding of IT infrastructure, cloud architecture, emerging security trends, and the core principles of security controls.

• Strong ability to pinpoint security blind spots within vast datasets and prioritize risks based on business impact.

• Thorough knowledge of South Korean security regulations, including the Telecommunication Business Act (TBA) and the Network Act.

• Bachelor’s degree or higher in a relevant field.

 

Preferred Qualifications

• Holder of professional certifications such as ISMS-P Auditor, CISSP, or CSAP.

• Experience in security operations and compliance within AWS, Azure, or GCP environments.

• Exceptional ability to translate technical vulnerabilities into business risk language to persuade and influence stakeholders at all levels.

 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

 

 Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  

https://www.coupang.jobs/en/privacy-policy 

 

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.