Director, Intelligent Automation & AI, Canada Operations

The Director, Intelligent Automation & AI, Canada Operations leads the design, build, and evolution of the enterprise augmentation agent portfolio across platforms such as Azure, Power Platform, and Salesforce. This role focuses on translating prioritized capabilities into operational solutions that improve quality, accelerate cycle times, and reduce exceptions. As a product and operations leader, the Director ensures delivery of measurable business outcomes rather than just technical deployments. This opportunity enables you to shape how operational AI is built and scaled, while influencing enterprise-wide transformation and innovation.

Position Responsibilities

• Own and manage the delivery roadmap for the augmentation portfolio across business units, ensuring clear timelines, milestones, and value realization
• Lead solution delivery across both low-code rapid deployments and complex builds, ensuring high standards of accuracy, reliability, and adoption
• Serve as the primary business partner to central Technology teams, aligning augmentation solutions with foundational technology investments
• Oversee operational quality, governance, and release readiness, ensuring all capabilities meet defined acceptance criteria and audit standards
• Build and develop high-performing teams, while engaging stakeholders and communicating outcomes to business leaders and executives
• Drive capacity planning, prioritization, and continuous improvement of the shared augmentation library to maximize long-term value

Required Qualifications

• 10+ years of experience in operational transformation, intelligent automation, product delivery, or related domains
• Proven track record of delivering enterprise-grade solutions into production environments
• Strong understanding of operations in financial services, banking, or insurance sectors
• Experience owning product roadmaps, capacity planning, prioritization, and measurable value delivery
• Familiarity with Microsoft ecosystem (Azure, Power Platform) and Salesforce at a functional level
• Demonstrated ability to collaborate across IT, architecture, and business teams
• Experience leading teams (5–6 members) with a focus on building inclusive, high-performing environments
• Bachelor’s degree required

Preferred Qualifications

• MBA or advanced degree in a related field
• Experience with vendor management and enterprise automation technology stacks
• Background in operations transformation or strategy
• Strong understanding of AI-enabled automation use cases and limitations
• Experience working with agile delivery models such as sprint cadences and phased releases

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$118,300.00 CAD - $168,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.