Director, IT

Position Summary

The Director, Information Technology serves as the head of IT for LOTTE Biologics USA and is responsible for defining and executing the technology vision, strategy, governance, and operating model for the Syracuse Bio-Campus. This role provides leadership across cybersecurity, infrastructure, service delivery, digital workplace, business applications, Quality IT, laboratory computing, data and analytics, and emerging technologies to enable business growth, operational excellence, regulatory compliance, and organizational objectives.

As a member of the Syracuse Bio-Campus Leadership Team, the Director collaborates with site leadership, quality, manufacturing, laboratory operations, customers, regulators, and global technology stakeholders to ensure technology capabilities support operational excellence, compliance, business continuity, and long-term growth.

The role is accountable for technology performance, cybersecurity posture, business continuity, organizational capability, and the development of a high-performing IT organization.

The Director is recognized as a technology and business leader, influencing decisions across functions and driving solutions that support long-term organizational success, operational resilience, and digital transformation initiatives.

Duties & Responsibilities

Strategic Leadership & Governance

• Define and execute the site technology strategy, operating model, and multi-year roadmap aligned with business, manufacturing, quality, regulatory, and enterprise objectives.
• Serve as a strategic member of the Syracuse Bio-Campus Leadership Team, contributing to the development and execution of site and business priorities.
• Establish and lead IT governance processes to evaluate demand, prioritize investments, manage technology risk, allocate resources, and ensure alignment with organizational objectives.
• Partner with executive leadership, enterprise IT, and business stakeholders to identify opportunities where technology can improve operational performance, compliance, scalability, and business value.
• Influence technology, cybersecurity, and digital transformation decisions across the organization through effective communication and stakeholder engagement.

Organizational Leadership

• Lead and develop the IT organization through workforce planning, organizational design, succession planning, leadership development, talent acquisition, coaching, and performance management.
• Provide leadership through functional managers and technical leaders, establishing clear accountability, performance expectations, and service ownership across the IT organization.
• Foster a culture of innovation, operational excellence, collaboration, continuous improvement, and customer-focused service delivery.

Technology Operations

• Establish the strategic direction and performance expectations for infrastructure, service delivery, digital workplace technologies, end-user support, and operational technology services, ensuring secure, reliable, scalable, and resilient business operations.
• Ensure business continuity, disaster recovery, backup, recovery, and resilience capabilities are designed, maintained, tested, and continuously improved for business-critical systems and services.
• Direct the resolution of highly complex operational and technology challenges by leveraging internal expertise, enterprise resources, and external partners.

Cybersecurity & Risk Management

• Lead cybersecurity strategy and operations, including governance, security architecture, threat management, access controls, vulnerability management, incident response, and risk mitigation programs.
• Ensure compliance with information security policies, industry best practices, and ISO 27001-aligned information security management principles.
• Advise senior leadership on cybersecurity risks, emerging threats, and business risk mitigation strategies.

Quality, Laboratory & Business Systems

• Oversee the lifecycle strategy, governance, and operational support of business, quality, laboratory, and regulated systems.
• Partner with Quality, Manufacturing, and business system owners to ensure compliance with computer system validation, data integrity, 21 CFR Part 11, and applicable regulatory requirements.
• Ensure technology systems remain inspection-ready and support regulatory inspections, customer audits, and internal compliance assessments.
• Provide oversight for laboratory computing environments, including LIMS, Empower, scientific data management platforms, benchtop systems, and associated infrastructure.

Data, Analytics & Digital Enablement

• Advance data, reporting, and analytics capabilities to support operational performance, quality metrics, manufacturing insights, compliance reporting, and data-driven decision making.
• Guide adoption and governance of data technologies, including Power BI, Power Platform, Microsoft Fabric, Azure Data Factory, and enterprise data platform solutions.
• Champion practical and compliant adoption of emerging technologies, including artificial intelligence and automation capabilities, through identification and prioritization of high-value business use cases.

Financial & Vendor Management

• Develop and manage technology investment strategies, operating budgets, resource plans, and technology portfolios that balance business needs, regulatory requirements, cybersecurity risk, operational performance, and financial objectives.
• Establish and maintain strategic relationships with technology vendors, service providers, consultants, and partners.
• Lead contract negotiations, vendor performance management, and service optimization initiatives to maximize business value and operational effectiveness.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field; equivalent combination of education and experience will be considered.
• Advanced degree (MBA, MS, or related discipline) preferred.
• Minimum of 12 years of progressive information technology experience, preferably within pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.
• Minimum of 5 years of leadership experience managing managers, technical leaders, and/or multidisciplinary technology organizations.
• Experience developing and executing enterprise or site-level technology strategies aligned with business objectives.
• Experience supporting regulated operations requiring computer system validation, data integrity, regulatory compliance, and inspection readiness.
• Experience managing technology portfolios, operating budgets, and strategic vendor relationships.
• Experience leading organizational transformation, technology modernization, and digital enablement initiatives.

Knowledge, Skills, Abilities

• Demonstrated success leading and developing multidisciplinary IT organizations through managers and technical leaders.
• Broad knowledge of information technology disciplines including cybersecurity, infrastructure, service delivery, digital workplace technologies, business applications, data and analytics, and cloud platforms.
• Deep understanding of regulatory requirements within pharmaceutical, biotechnology, or other regulated environments, including computer system validation, data integrity, and 21 CFR Part 11.
• Knowledge of quality systems, laboratory computing environments, and technologies supporting regulated manufacturing operations.
• Strong understanding of cybersecurity governance, technology risk management, business continuity, disaster recovery, and information security frameworks, including ISO 27001.
• Knowledge of SDLC, ITIL, technology governance, portfolio management, and organizational change management principles.
• Demonstrated business and financial acumen with the ability to align technology investments and priorities to organizational objectives and operational outcomes.
• Ability to translate business strategy into technology roadmaps, organizational capabilities, and measurable results.
• Ability to communicate complex technical, operational, regulatory, and cybersecurity topics to executive leadership and influence decision-making.
• Demonstrated ability to build alignment and lead across manufacturing, quality, laboratory, finance, enterprise, and operational teams.
• Strong vendor management, negotiation, stakeholder engagement, and strategic partnership skills.
• Ability to lead complex operational, compliance, cybersecurity, and business continuity challenges requiring cross-functional coordination and decision-making.

Physical Demands

• Prolonged periods of sitting, standing, and working at a computer.
• Frequent use of computers, mobile devices, and standard office equipment.
• Ability to communicate effectively with employees, leaders, customers, vendors, auditors, and regulators in both individual and group settings.
• Ability to move throughout office, manufacturing, laboratory, warehouse, and utility areas to support business, operational, and technology initiatives.
• Ability to access GMP and controlled areas while wearing required personal protective equipment (PPE) and adhering to all safety and compliance requirements.
• Occasional lifting or movement of materials, equipment, or devices up to 25 pounds.

Work Environment

• Primarily office-based within a regulated biopharmaceutical manufacturing environment supporting client-facing contract development and manufacturing operations.
• Regular interaction with executive leadership, site management, quality, manufacturing, laboratory operations, enterprise stakeholders, customers, auditors, regulatory representatives, and external service providers.
• Frequent engagement with operational areas to support business-critical systems, manufacturing operations, data integrity, cybersecurity, and regulatory compliance initiatives.
• Operates in a fast-paced environment balancing customer commitments, production schedules, regulatory requirements, business objectives, and technology priorities.
• May be required to provide leadership and decision-making support during cybersecurity events, technology incidents, business continuity events, operational disruptions, and regulatory inspection activities.
• Participates in internal audits, customer audits, and regulatory inspections as required to support compliance and operational excellence.
• Work outside normal business hours may be required to support site operations, critical incidents, system implementations, maintenance activities, and global stakeholder collaboration.

Supervisory Responsibilities 

Responsible for the leadership and performance of the IT organization through functional managers and technical leaders. Accountable for organizational design, workforce planning, talent acquisition, succession planning, leadership development, performance management, and the achievement of departmental objectives. Leads a multi-functional technology organization and is accountable for delivering results aligned with business, operational, regulatory, and financial priorities.

Travel

Limited domestic and occasional international travel may be required to support corporate meetings, vendor engagements, training, conferences, audits, technology implementations, and collaboration with site and global stakeholders.  Travel is expected to be infrequent and generally less than 5% of working time.

Target Bonus

23%

Work Location:

East Syracuse, NY