Job Responsibilities

Job Description

The Director of Information Technology is responsible for providing the vision and leadership for designing, developing and implementing IT initiatives that create customer and/or business value; and influencing and directing the Company’s IT infrastructure and applications evolution to ensure key business strategies and processes are driven by systems that enable change, growth and flexibility. The Director must ensure our IT infrastructure is reliable, secure, cost efficient, and strategically sound, reflecting business needs and best practice in creating value for the company and our customers.

License Level: This is a key level position and requires a key level license. This position has the ability to make discretionary decisions that impact gaming operations. 

 Essential Duties/Core Competencies

• Lead, develop and implement IT initiatives that enable the Company to compete more vigorously and more profitably in a constantly changing and demanding marketplace. 
• Translates the company vision into IT systems and procedures, articulating this critical link to the company stakeholders including the Executive Team, IT staff and employees. 
• Manage, motivate, and develop all staff within the IT group. 
• Ensure the organizational structure is appropriate for supporting current and future business needs.  
• Participate actively with the operating departments to ensure our systems environment addresses the needs of the business. 
• Lead and coordinate development of our infrastructure to ensure key business strategies and processes are supported by systems that enable growth and flexibility. 
• Develop, plans and budgets in light of internal work needs and operating units’ approved projects. 
• Oversee analysis and evaluation of staffing requirements to fulfill business requirements including directing the evaluation of make vs. buy decisions as they relate to outsourcing vs. in-house provisioning and identifying and developing strategic partnerships with key IT suppliers, licenses and contracts, vendors and consultant organizations. 
• Translate business needs into system solutions making maximum use of available tools while ensuring longer term supportability of the architecture.
• Ensure availability of necessary application systems to support business and operation needs. 
• Develop IT policies and procedures on a basis for ensuring consistency in standards and leveraging of common systems. 
• Establish and measure IT performance relative to cost, value creation and customer satisfaction in the key areas of operating systems, telecommunications, network management and desktop support.  
• Lead and coordinate selection, installation, operation, support, and maintenance of our information technology infrastructure (i.e. operating systems, networks, telecommunications, hardware, and peripherals).  
• Optimize our return on our IT investment by acquiring cost-justified IT components, as measured by performance, support availability, price, upgradeability, and future industry trends. 
• Protect the company and its operations against IT risks, including unauthorized access to information, data integrity problems, loss of processing capability, and poor service levels. 
• Set office automation standards within the company and oversee acquisition, deployment, and support of office support systems. 
• Ensure the IT infrastructure is successfully exploited to achieve continuous improvement and competitive advantage by identifying needs and, developing and providing appropriate training and support for all users. 
• Promote positive public and employee relations.  Perform other duties as assigned.

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Bachelor’s Degree in related field AND three (3) years’ experience in a Management position.
  • OR Six (6) years’ experience in a Management position.
  • OR Five (5) years’ experience in a Management position within any Resorts World Property.
• Eight (8) years’ related IT work experience.
• Six (6) years’ experience with MS Office Suite of Products, Server and Workstation technologies.  Advanced knowledge network fundamentals such as LAN/WAN, TCP/IP, network topologies, and network hardware.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Well-rounded business background with a broad understanding of research and development, marketing, and financials and A Profit and loss (P&L) orientation. 
• Verifiable track record of effective leadership which includes strong strategic thinking and successful execution with technical and intellectual resources. 
• Ability to establish immediate credibility at all levels, inside and outside the organization. 
• Excellent project management and proven leadership skills in positions of increasing responsibility.
• Must have exceptional communication skills, both written and oral, and a proven background in dealing with all levels of management, customers, and vendors.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports and draft business correspondence and procedure manuals.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.