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DIRECTOR, INFORMATION TECHNOLOGY OPERATIONS
Full Time
Salaried
Target Salary Range $140,000 to $160,000 per annum
Placement within the hiring range is based on skills and experience
Application Deadline: July 5, 2026
As the Director Information Technology Operations, you will be responsible for the day-to-day delivery, stability, and continuous improvement of IT infrastructure, cloud services, and operational support functions. This role ensures that IT systems are reliable, secure, and aligned with business needs, with a strong focus on service delivery, performance, and operational excellence. This role combines operational leadership with deep technical engagement, ensuring systems are secure, resilient, and performing optimally. If you thrive on optimizing processes, increasing efficiency, and delivering measurable results, then we may have just the opportunity for you! Come join a great team of great people committed to continuous improvement and operational excellence.
The job involves:
- The Director partners with other IT leaders to support enterprise initiatives, while ensuring that day-to-day operations—including cloud platforms, networks, servers, firewalls, virtualization platforms and end-user services—are effectively managed within a regulated environment.
- Execution of the IT strategic plan in collaboration with the rest of the IT Leadership team, ensuring high availability, performance, and reliability of all IT systems and services
- Oversee IT service management processes aligned to ITIL (incident, problem, change, and request management)
- Establish and monitor service levels (SLAs) and key performance metrics
- Provides support to the Corporate IT services team for Cyber Security and Business Intelligence
- Optimize IT Helpdesk
- Reviewing existing and proposed departmental processes and suggest ways to improve such processes and mitigate risks to support a strong compliance culture
- Remaining current with technology, research, recommend and implement new technology products and services to add value to our customers
- Manage relationships with infrastructure, cloud and managed services vendors
- Monitor operational spend and work with procurement to ensure cost-effective sourcing of technology solutions
- Ensure effective and efficient IT policies and procedures are developed and followed to continuously drive efficiency across the department
- Lead infrastructure and operations-related projects, including system upgrades and deployments
- Promote a performance-based culture within IT that is focused on delivering excellent customer service to all departments.
- Obtaining and maintaining applicable gaming licenses in multiple jurisdictions as required
- Flexibility to support a 24/7 operation
The ideal candidate has:
- University Degree in Information Technology or equivalent
- Minimum 8 years’ experience in an IT Management level role for a medium sized organization with at least 5 years’ experience in a senior manager role
- Windows Server, Active Directory, and Microsoft 365, Powershell, MS Azure or AWS Cloud platform
- Networking fundamentals (LAN/WAN, Firewalls, VPNs)
- Familiarity with Network Operations Center (NOC) tools, Backup, Disaster Recovery
- Microsoft Certified Systems Engineer (MCSE), CISCO Certified Network Administrator (CCNA) or equivalent experience
- ITIL Certification in Foundation Level an asset.
- Knowledge of Casino Operations an asset
- Knowledge of AGCO regulations regarding casino operations an asset
- Outstanding communication and organizational skills with the ability to prioritize projects and tasks to meet deadlines with quality results
- Strong interpersonal skills to build collaborative relationships and develop a high performing team
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos
