Director, Key Account Management

Position Overview:

The Director, Key Account Management (KAM) is the primary commercial liaison between Beam Therapeutics and its network of Authorized Treatment Centers (ATCs). The KAM is accountable for end-to-end account performance — from site qualification and onboarding through sustained therapy utilization — and serves as the field-based lead of the cross-functional pod (Medical Affairs, Clinical Operations, Market Access, Quality, and Marketing). This is a high-impact individual contributor role requiring strategic account planning, executive-level relationship building, and disciplined tactical execution.

We are actively hiring for several positions across regions nationwide.

Responsibilities:

ATC Onboarding & Operational Readiness

• Evaluate site capabilities, patient volume, and infrastructure; develop findings into structured readiness reports.
• Serve as the commercial liaison for site contracting and activation activities.
• Own account-level performance against activation timelines and operational milestones; escalate barriers with proposed solutions.

Strategic Relationship Development

• Serve as the primary point of contact for commercial and operational matters at assigned ATCs.
• Maintain living account profiles and strategic account plans, updated quarterly and aligned to brand strategy.
• Engage senior institutional leadership in strategic conversations about the value and operational integration of Beam’s therapies.

Cross-Functional Pod Leadership

• Serve as the commercial anchor of the account-level field pod, aligning the activities of Medical Affairs, Clinical Operations, Market Access, and Marketing partners.

Demand Generation, Utilization & Insights

• Drive appropriate, label-compliant therapy utilization within assigned accounts, consistently meeting or exceeding demand targets.
• Analyze account performance to identify utilization trends, referral gaps, and opportunities to optimize pathway efficiency.
• Represent Beam at national and regional conferences, including Thought Leader engagement and reporting on relevant sessions.

Qualifications:

• Bachelor’s degree required; advanced degree (MBA, PharmD, MPH, or scientific graduate degree) preferred.
• Minimum 10+ years of pharmaceutical/biotech commercial experience, with 5+ years in cell/gene therapy or complex specialty hematology/oncology preferred.
• Willingness to travel up to 50% to support site visits, conferences, and on-site activities including staff training and operational planning.

Disease Area & Scientific Expertise 

• Deep knowledge of hematology and sickle cell disease. 
• Comprehensive understanding of the cell and gene therapy landscape. 
• Ability to engage credibly with academic specialists, advanced practice providers, and multidisciplinary care teams. 

Account Management & Commercial Performance 

• Track record of managing large, complex academic medical centers or integrated health systems, including navigating institutional hierarchies and long sales cycles. 
• Documented sales achievement in specialty biopharmaceuticals, rare disease, or cell/gene therapy, with consistent attainment of demand, activation, and utilization targets. 
• Experience developing and executing insight-driven account plans that align site capabilities with brand objectives. 
• Proven ability to lead cross-functional field teams without direct authority, coordinating MSLs, Market Access, Clinical Operations, and other partners. 

Leadership & Communication 

• Demonstrated success building executive-level relationships within academic institutions (C-suite, department chairs, program directors). 
• Strong executive presence and the ability to tailor communication across clinical, operational, and administrative audiences. 
• High emotional intelligence, resilience, and adaptability in ambiguous, rapidly evolving environments. 

Beam’s field team operates through an account-based pod model (a team structure that groups cross-functional specialists together to manage a specific segment of accounts from lead to close). The Director, Key Account Manager (KAM), owns the integrated account strategy, account plan, and overall account performance. The Director, Field Market Access owns access, reimbursement and payer engagement. The Associate Director/Director, Gene Therapy Operations (GTO) owns site operational readiness and apheresis and patient logistics executions. Each role and team is expected to work cross functionally while maintaining clear functional accountability.