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United States Work at Home, United States of America
Remote only
Reporting to the Operations Enablement Managing Director, the Director, Learning, Knowledge Management and Platform Enablement leads the business strategy for learning and knowledge management platforms and tools while also leading the knowledge management function. This role defines what the business needs from its learning and knowledge platforms, translates those needs into clear requirements, and helps ensure those platforms strengthen advocate readiness, knowledge usability and adoption, and operational performance across Customer Operations and Coverage Review Operations.
The Director serves as the business owner for learning and knowledge management strategy, requirements, governance, adoption, and measurement. This role partners closely with product and technology teams to influence platform priorities, ensure the needs of the operations are reflected in the roadmap, and deliver practical, scalable capabilities that improve knowledge usability and adoption, strengthen readiness, and support operational excellence.
This role involves collaborating with senior leadership and cross-functional partners to identify business needs, shape the future direction of learning and knowledge platforms, leverage emerging technologies, and build a more consistent, usable, and scalable knowledge management operating model.
KEY RESPONSIBILITIES:
Shape and lead the business strategy for learning and knowledge management platforms and tools, including requirements, governance, adoption, and measurement, while influencing roadmap priorities needed to support advocate readiness and operational performance.
Partner with executive leadership, cross-functional stakeholders, product teams, and technology partners to translate enablement needs into clear platform requirements, influence prioritization, and align solutions to business outcomes.
Design and advance platform capabilities that improve how learning and operational knowledge are created, accessed, governed, and applied, including the practical use of emerging technologies such as artificial intelligence and machine learning.
Lead the knowledge management function, including governance, content lifecycle standards, taxonomy, search and findability requirements, and business ownership of the knowledge experience.
Use data, analytics, and platform insights to monitor adoption, usability, and effectiveness of learning and knowledge platforms, and drive continuous improvement in partnership with the teams that support enabling tools.
Stay current with industry trends and advancements in learning technologies, knowledge management practices, and platform innovation to keep the organization’s approach modern, practical, and effective.
Foster a culture of continuous learning, knowledge sharing, and operational discipline across the organization, emphasizing practical use of technology to support performance.
QUALIFICATIONS:
Bachelor’s degree is strongly preferred, post graduate degree or professional certifications (preferred)
8+ years of progressive leadership experience in learning and development, knowledge management including enabling technologies
Strong knowledge of AI capabilities and their application across learning and knowledge management environments required
Strong understanding of learning and knowledge management platforms, governance practices, content operations, and vendor landscape, with the ability to partner effectively with product and technology teams
Demonstrated ability to shape business requirements, influence technology direction, and build scalable capabilities across learning and knowledge management environments
Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders
Strategic and analytical mindset with an enterprise focus
Demonstrated influence within complex, highly matrixed, innovative and evolving cultures
Courage and willingness to constructively challenge the status quo
Lead with empathy and supports the whole-self mentality
Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; and Scottsdale, AZ.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
