Director Lending Operations

Where you will work: This position offers a hybrid option to allow for occasional remote work, primarily working out of the Lakeville-MN, Mankato-MN, Rochester-MN, or Onalaska-WI office locations.

The contributions you will make: 

Provides leadership to the Client Service team who is responsible for delivering high quality client service to support the effective delivery of credit and financial products and services to current and prospective clients. You will directly and indirectly manage all team members within the assigned areas of responsibility and assists in the establishment and development of policies, procedures and guidelines to ensure Compeer provides strong client relationships that follow Compliance and FCA regulations.

A typical day: 

• Communicates business expectations and goals and is responsible for team’s results.
• Aids in establishing and developing guidelines to ensure the team provides a consistent quality level of service, which is timely, thorough and responsive to all clients. Client service includes face to face interactions, on-farm service as needed, telephone communications, and written correspondence.
• Selects, develops, motivates, coaches, evaluates, trains and rewards department team leaders.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Assesses talent and determines the division of responsibilities and how the teams should be organized. Monitors work capacity among the teams.
• Determines and effectively communicates performance standards and development plans and assesses performance against standards.
• Provides direct leadership to Client Service Team Leaders. Visits local offices at least twice per year.
• Organizes and facilitates team meetings and calls. 
• Champions the brand; serves as a role-model for the vision, mission and values of the organization. Supports Compeer’s strategic imperatives.
• Assists leadership in defining the Client Service team’s strategic direction, goals and client services.
• Keeps abreast of industry best practices. Identifies and executes efficient and effective practices that enhance the team’s value.
• Collaborates with team members throughout the organization, Risk Management, Compliance and Business Technology to develop, maintain and improve loan systems, technology, policies, processes and procedures.
• Collaborates with team leaders supported by the Client Service team to ensure a consistent quality level of service is provided.
• Represents the Client Service team when resource allocations or procedural changes are needed.
• Follows up on audit items and ensures corrective actions are addressed.
• Drives continuous process improvement within the team.

The skills and experience we prefer you have: 

• Bachelor’s degree in business administration, marketing, or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Expert-level experience in lending, compliance and underwriting in a financial institution.
• Advanced-level leadership and management experience.
• Knowledge of federal and state (Illinois, Minnesota, and Wisconsin) laws, regulations and compliance requirements specific to the financial industry.
• Knowledge of farming operations and agriculture, along with basic accounting principles and procedures.
• Strategic and innovative.
• Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
• Effective listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
• Skill in developing and maintaining interpersonal relationships.
• Problem solving, decision making and organizational skills.
• Computer skills, including Microsoft Office applications and customer relationship management (CRM) programs.
• Attention to detail and accuracy.
• Flexible and adaptable to changing situations.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and collaboratively with other teams to achieve goals, grow business and service all aspects of client needs. 

How we will take care of you:

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.