Overview
As the Director of Materials Management, you will provide executive leadership for the Company's Configuration, Warehouse, Inventory Management, and Disposition operations. You will be responsible for driving operational excellence, profitability, customer satisfaction, and strategic growth across all Materials Management functions. This role will lead the development of scalable processes, resource planning strategies, and service offerings while ensuring alignment with corporate objectives and customer expectations. You will serve as a key partner to Sales, Operations, Finance, HR, and IT leadership to deliver innovative solutions that support business growth and operational efficiency.
Your Impact
The essential functions of this position include:
Sales & Business Development
- Conduct customer and prospect meetings to present Materials Management service offerings and strengthen customer relationships.
- Partner with Sales teams to support business development efforts and strategic customer opportunities.
- Develop solutions and responses for RFP opportunities.
- Review and approve RFP responses, pricing models, statements of work, and service proposals.
- Provide cost inputs and operational assumptions to support opportunity pricing and profitability analysis.
- Partner with Marketing to develop and maintain sales collateral and promote Materials Management capabilities.
- Support strategic customer presentations and executive-level business reviews.
Financial & Resource Management
- Maintain overall P&L responsibility for all materials management related services
- Develop annual operating plans, department budgets, and financial forecasts.
- Monitor business performance and implement corrective actions to achieve revenue, margin, and expense objectives.
- Forecast workload and resource requirements across Configuration, Warehouse, Inventory, and Disposition teams.
- Direct workforce planning efforts to ensure staffing aligns with customer demand, seasonal fluctuations, and business growth.
- Oversee hiring plans, requisitions, organizational design, and talent development initiatives.
- Forecast facility capacity requirements and determine utilization of third-party logistics (3PL) providers as needed.
- Oversee team reviewing material purchases and management of excess and obsolete inventory.
- Review and approve significant customer billings, change orders, and operational expenditures.
- Ensure freight audits are completed and transportation costs are accurately captured and reported.
Operations Leadership
- Provide executive oversight of Configuration, Warehouse Operations, Inventory Management, and Disposition services locally to MN.
- Ensure daily operational performance meets established productivity, quality, and customer service objectives.
- Oversee inventory management programs, including cycle counts, physical inventories, and inventory accuracy.
- Establish operational performance metrics and reporting processes to measure effectiveness and efficiency.
- Lead continuous improvement initiatives focused on productivity, automation, quality assurance, and process standardization.
- Ensure compliance with customer service-level agreements (SLAs), contractual obligations, and internal operating procedures.
- Partner with cross-functional teams to optimize system configurations, workflow design, and operational processes.
- Own and maintain business continuity and disaster recovery plans for Materials Management operations.
- Lead facility expansion, consolidation, and relocation initiatives as required.
- Ensure regulatory compliance, workplace safety, and operational governance standards are maintained across all facilities.
Vendor & Customer Management
- Serve as the executive escalation point for customer operational issues and service concerns.
- Build and maintain strong relationships with strategic customers and business partners.
- Oversee relationships with parcel, LTL, freight, warehouse, recycling, and remarketing vendors.
- Lead contract negotiations with transportation and logistics providers, including FedEx, UPS, and other strategic partners.
- Serve as the primary executive contact for customer audits related to Materials Management operations.
- Conduct executive business reviews with key customers and vendors to ensure alignment and performance expectations are achieved.
Leadership & Organizational Development
- Provide strategic leadership and direction to managers and teams across all Materials Management functions.
- Build a high-performing organization through coaching, mentoring, succession planning, and talent development.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Drive employee engagement initiatives that support retention, development, and organizational effectiveness.
- Lead organizational change initiatives to support business growth and evolving customer requirements.
- Collaborate with executive leadership to define long-term strategic goals and operational priorities.
- Communicate business performance, key initiatives, and operational results to senior leadership.
Qualifications
- Bachelor's degree in Business, Supply Chain Management, Operations Management, Logistics, or a related field preferred; MBA a plus.
- Minimum of 15 years of progressive experience in supply chain, logistics, warehouse operations, materials management, or related operational leadership roles.
- Minimum of 8-10 years of leadership experience managing multiple functional teams and leaders.
- Demonstrated experience managing P&L responsibilities and driving operational profitability.
- Strong knowledge of warehouse management, inventory control, transportation, logistics, supply chain systems, and operational best practices.
- Experience developing and executing strategic initiatives that improve operational efficiency and customer satisfaction.
- Proven ability to partner effectively with executive leadership, sales organizations, and key customers.
- Strong financial planning, budgeting, forecasting, and business analysis skills.
- Exceptional communication, leadership, and change management capabilities.
- Ability to travel as business needs require, roughly 25%.
Position Specifics
The initial base salary range for this position is expected to be between $150,000 and $190,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
