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Halton Hills, Ontario, Canada
Onsite
Job Description
Director of Care Role Description
Mission
As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations.
The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home.
Key Outcomes
Champion resident safety and continuous quality improvement initiatives.
Achieve high levels of resident and family satisfaction as measured through experience survey results.
Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.
Foster a positive workplace culture and enhance employee engagement compared to the previous year.
Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.
Key Responsibilities
Leadership & Team Development
Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.
Foster a collaborative, accountable, and high-performing work environment.
Support employee engagement, retention, and professional growth.
Education & Training
Ensure care staff complete required education and competency training.
Promote ongoing professional development and clinical excellence.
Financial Stewardship
Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.
Support budget development and monitor departmental financial performance through variance analysis.
Regulatory Compliance
Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.
Conduct timely investigations and implement corrective action plans as required.
Risk Management
Identify and address resident care concerns and clinical risks.
Ensure immediate response to critical incidents and compliance with all reporting requirements.
Customer Service
Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.
Promote a culture of service excellence among all team members.
Resident Care Management
Oversee resident assessment, care planning, and implementation processes.
Ensure individualized care plans reflect resident preferences, needs, and goals.
Collaboration
Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.
Quality Improvement
Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.
Monitor outcomes and leverage data to drive continuous improvement.
Strategic Planning
Develop and execute operational plans related to clinical services and staffing that support the home's strategic priorities.
Community Partnerships
Build and maintain effective relationships with vendors and community health partners.
Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.
Values Alignment
Demonstrate and promote Extendicare’s Mission, Vision, Values, and commitment to ethics, integrity, and professionalism.
Qualifications
Bachelor’s Degree in Nursing required; Master’s Degree preferred.
Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.
Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.
Strong knowledge of long-term care regulations, standards, and best practices.
Demonstrated leadership, communication, and interpersonal skills.
Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.
Experience leading quality improvement initiatives and achieving positive resident outcomes.
Proficiency with electronic health records (EHR) systems and related healthcare technologies.
Core Competencies
Business Knowledge
Industry and Regulatory Knowledge
Program Administration
People Management
Customer Service Excellence
Priority Management
Attributes of an Effective Leader
Strategic Thinking: Understands organizational strategy and establishes priorities to support achievement of business objectives.
Results Orientation: Takes ownership and accountability for delivering high-quality, timely, and cost-effective outcomes.
Collaboration: Builds strong partnerships and fosters teamwork while effectively influencing others.
Effective Communication: Actively listens, values diverse perspectives, and communicates with respect and clarity.
Problem Solving: Proactively identifies challenges and takes accountability for resolving issues.
Team Development: Builds high-performing teams through coaching, feedback, learning, and development opportunities.
Data-Driven Decision Making: Uses data and analytics to measure performance, identify opportunities, and drive continuous improvement.
Why Join Extendicare?
At Extendicare, we believe that success is achieved through teamwork and a shared commitment to improving the lives of others. As a valued member of our team, you will enjoy:
Ongoing mentorship and support for lifelong learning and development.
Opportunities for career advancement within a leading healthcare organization.
Meaningful work that positively impacts residents, families, and communities.
Employee and Family Assistance Program (EFAP).
Comprehensive benefits package.
About Extendicare
Extendicare is one of Canada’s leading providers of care and services for seniors. Through a network of 123 owned and operated long-term care homes and home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home.
Our team of over 22,000 dedicated professionals is united by a commitment to quality care and a vision for a future where every Canadian has access to the care and support they need to live their best life.
Time Type:
Full timeAt Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
