Position Title:
Director of Clinic Operations
Department:
OUHP Clinic Administration
Job Description:
The Director of Clinic Operations is responsible for the leadership and oversight of multi‑site outpatient clinical operations. This role ensures consistent operational performance across multiple clinics, including safety, quality, regulatory compliance, patient experience, employee engagement, and financial stewardship.
This Leader partners closely with physician leadership, clinic leadership, and enterprise support services to translate organizational strategy into effective daily operations while advancing OU Health’s mission of high‑quality, patient‑centered care.
Essential Job Duties
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
Operational Leadership
- Provide strategic and operational oversight for an assigned portfolio of clinics, potentially spanning multiple specialties and locations.
- Ensure clinics operate efficiently, safely, and in compliance with organizational policies and regulatory requirements.
- Identify operational risks and implement corrective actions to maintain high reliability and readiness.
Performance & Quality Management
- Accountable for clinic performance across key metrics including quality, patient experience, access, productivity, financial performance, and employee engagement.
- Utilize data, dashboards, and benchmarks to drive continuous process improvement and operational excellence.
- Lead initiatives to improve workflows, reduce waste, and enhance service delivery.
Leadership & Workforce Management
- Directly oversee clinic managers and administrative leaders.
- Lead performance management activities including hiring, coaching, development planning, corrective action, and succession planning.
- Foster a culture of accountability, collaboration, inclusion, and continuous learning consistent with the OU Health Way.
Financial Stewardship
- Lead annual operational and capital budgeting processes for assigned clinics.
- Monitor expenses, productivity, and resource utilization to maintain adherence to approved budgets.
- Partner with Finance to analyze trends and support sustainable growth and investment decisions.
Strategic Planning & Change Management
- Translate organizational and service‑line strategies into operational plans and measurable initiatives.
- Lead change initiatives related to clinic growth, access optimization, staffing models, and operational redesign.
- Support expansion, consolidation, or transformation efforts as directed by senior leadership.
Regulatory & Compliance Oversight
- Ensure sustained compliance with applicable federal, state, and accreditation standards.
- Maintain readiness for inspections, audits, and surveys through proactive monitoring and staff education.
- Partner with Quality, Compliance, and Safety teams to address findings and continuous improvement needs.
Collaboration & Communication
- Serve as a key liaison between clinics, physician leaders, and enterprise support functions (HR, Finance, IT, Revenue Cycle, Facilities, Supply Chain, Quality).
- Communicate clearly and consistently with leadership regarding performance, risks, and improvement initiatives.
- Represent clinic operations on enterprise committees and workgroups as assigned.
General Job Duties
- Performs other duties as assigned.
Minimum Requirements
Education: Bachelor's degree in Healthcare or Business Management related fields required.
Experience: At least 5 years of progressive leadership experience in a healthcare setting or multi-site clinical operations required.
Certification/License/Registration: None required.
Knowledge, Skills & Abilities
- Advanced knowledge of healthcare operations, clinic workflows, and regulatory requirements, including Medicaid, Medicare, and federal/state compliance standards.
- Accountable for ensuring enterprise-level compliance, proactively mitigating risk, and leading escalation and resolution of complex regulatory issues.
- Demonstrated ability to lead and optimize operations across multiple clinics or large service lines, ensuring consistency, scalability, and exceptional patient and provider experiences.
- Drives alignment of operational strategies with organizational goals, financial targets, and growth initiatives.
- Strong ability to lead, develop, and coach leadership teams, including setting strategic direction, driving accountability, and overseeing performance management practices.
- Builds high-performing, engaged teams and succession pipelines in partnership with HR.
- Excellent verbal, written, and presentation skills, with the ability to influence stakeholders across all levels of the organization, including executive leadership and providers.
- Effectively communicates vision, expectations, and change initiatives to drive alignment and execution.
- Advanced analytical and problem-solving skills with the ability to interpret complex data, identify trends, and drive performance improvement initiatives.
- Applies performance improvement methodologies (e.g., Lean, Six Sigma) to optimize outcomes, quality, and efficiency.
- Strong understanding of operational and financial drivers, including productivity, staffing models, budgeting, and revenue cycle impacts.
- Ensures effective resource allocation and sustainable operational performance.
- Advanced proficiency in Microsoft Office tools (Excel, Word, Outlook) and operational reporting systems to support data analysis, performance tracking, and executive reporting.
- Ability to navigate and lead within a dynamic, matrixed organization, balancing competing priorities while driving cross-functional collaboration and change adoption.
- Demonstrates high integrity, sound judgment, and executive presence, serving as a trusted leader and role model aligned with organizational values.
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
