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United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Commercial Services based in the United States.
Lead the commercial strategy of a luxury hospitality destination, driving revenue growth, profitability, and market competitiveness across sales, marketing, events, and revenue management. As Director of Commercial Services, you will play a strategic leadership role, working closely with executive management, ownership, and regional teams to maximize the property's financial performance. You will oversee commercial planning, revenue forecasting, pricing strategies, and distribution initiatives while identifying opportunities to strengthen market positioning. Through data-driven decision-making and cross-functional collaboration, you will align commercial activities with broader business objectives. You will also lead and develop sales, events, and marketing professionals, fostering a high-performing and results-oriented culture. This remote leadership opportunity offers significant executive visibility, with occasional travel required for ownership meetings and client engagements.
As Director of Commercial Services, you will oversee the property's commercial performance and lead integrated strategies across revenue management, sales, events, and marketing. Your main responsibilities will include:
Oversee sales and marketing profit and loss (P&L), revenue forecasting, and the development of short-term and long-term commercial strategies.
Lead, train, and manage sales managers, event managers, and coordinators, ensuring strong team performance and professional development.
Provide strategic direction and support to sales, events, and marketing teams to achieve financial and commercial objectives.
Develop accurate annual revenue budgets and monthly forecasts aligned with business goals and competitive market conditions.
Lead revenue management initiatives to optimize Revenue per Available Room (RevPAR), Average Daily Rate (ADR), and occupancy through effective forecasting, pricing, and inventory management.
Conduct market research, monitor competitor performance, and analyze consumer behavior to guide pricing, promotional, and distribution strategies.
Build and maintain strategic relationships with online travel agencies (OTAs), Global Distribution System (GDS) providers, corporate accounts, and other key commercial partners.
Drive cross-departmental engagement to ensure consistent execution of revenue strategies across all revenue-generating functions.
Collaborate with leaders across sales, banquets, revenue management, operations, and marketing to develop a unified commercial strategy.
Oversee the development and implementation of the property's marketing plan, evaluating its effectiveness in generating revenue and strengthening market positioning.
Prepare and deliver weekly and monthly commercial performance reports and updates to ownership.
Maintain a strong understanding of hotel operations, digital marketing, e-commerce, and distribution channels.
Work closely with the General Manager and regional teams across sales, revenue management, events, and marketing to ensure strategic alignment.
The ideal candidate is an experienced hospitality leader with strong commercial expertise, a strategic mindset, and a proven ability to drive revenue performance in competitive markets. The following qualifications and skills are expected:
At least 5 years of experience in a senior-level hospitality leadership position, with a strong background in commercial strategy, revenue management, and/or sales leadership.
Experience in full-service or luxury hotels is highly preferred.
Demonstrated success in increasing revenue, optimizing pricing strategies, and improving market share through data-driven decisions and strategic planning.
Previous experience in seasonal resort environments is preferred.
Strong analytical and strategic thinking skills, including the ability to interpret complex data, identify market trends, and translate insights into actionable commercial strategies.
Proven experience in revenue forecasting, budgeting, financial planning, and performance analysis.
Innovative and results-oriented approach, with the ability to challenge existing processes and identify opportunities for business growth and profitability.
Excellent written and verbal communication skills, including the ability to present complex information effectively to ownership groups, executive leadership, and other stakeholders.
Strong collaborative leadership abilities, with experience managing diverse teams and building alignment across multiple departments.
High emotional intelligence and the ability to influence stakeholders without direct reporting authority.
Proficiency with hospitality sales and revenue management systems, such as Delphi, Opera, IDeaS, STR, and TravelClick, with the ability to adapt to new technologies and system integrations.
Advanced Microsoft Office skills, particularly Excel (pivot tables, formulas, and data modeling), PowerPoint, and Word.
Familiarity with Power BI or similar data visualization tools is an advantage.
Strong understanding of hospitality market segmentation, distribution strategies, and competitive positioning.
Willingness and ability to travel occasionally to the destination for ownership meetings, client events, and visits.
Remote Work: Remote-based position offering flexibility and the ability to work outside the destination.
Complimentary Hotel Stays: Free room nights, discounted stays, and special rates for friends and family.
Health Coverage: Medical, prescription, dental, and vision insurance.
Retirement Savings: 401(k) plan with employer matching contributions.
Paid Time Off: Paid vacation, sick days, personal days, and new child leave.
Family Benefits: Paid family bonding leave and adoption assistance.
Professional Development: Tuition reimbursement to support continued learning and career growth.
Employee Stock Purchase Plan: Opportunity to participate in the company's stock purchase program.
Retail Discounts: Exclusive discounts at various retailers and service providers, including Apple, AT&T, Verizon, and Headspace.