Director of CRM Technology

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Job Summary

The Director of CRM Technology operates at the intersection of banking business strategy, application architecture, and execution. This position translates complex business needs into scalable, secure, and intuitive CRM workflows. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Partners with business leaders to deliver scalable Salesforce and workflow solutions that directly support banking operations and growth.

• Owns technology roadmaps while ensuring alignment with enterprise strategy, regulatory requirements, and customer service mindset.

• Leads and develops high performing engineering teams with emphasis on product ownership and delivery.

• Establishes platform best practices including version control, CI/CD, release management, and security integrations.

• Balances near term delivery with long term platform health and scalability.

• Optimizes software licensing investments and manage strategic vendor relationships.

• Works across product, security, compliance, risk, and audit to ensure sound governance and delivery velocity.

Required Knowledge, Skills and Competencies

• Strong ability to work directly with business leaders and rapidly deliver value.

• Strong platform governance skills: operating model design, roadmapping, intake/prioritization, and cross-functional stakeholder alignment.

• Demonstrated success building and mentoring engineering teams while setting clear priorities.

• Deep understanding of Salesforce platform foundations, automation, and scalable architecture.

• Comfortable navigating complex, cross functional stakeholder environments.

• Hands on, proactive leader who drives outcomes and modernizes processes when needed.

• Strong verbal and written communication skills.

• Able to present and influence.

• Strong PC and Microsoft Office Suite product proficiency.

Industry and Work Experience

• 10+ years leading enterprise technology teams, including Salesforce platform ownership in complex regulated environments required.

• Proven experience in Salesforce architecture and delivery (configuration + Apex) and experience with nCino or comparable managed packages in lending workflows required.

• Proven experience leading enterprise CRM and business application platforms, preferably within banking or financial services required.

• Proven record modernizing SDLC/DevOps (metadata-driven development, version control strategy, automated pipelines, environment management) required.

• Experience reducing technical debt at scale and shifting organizations toward reusable, standards-based delivery required.

• Demonstrated leadership building high-performing teams, clarifying roles, and improving accountability and outcomes required.

Academic

• Bachelor’s degree in computer science, information technology or related field required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance

• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

• Life Insurance provided at no additional cost to employees

• Accidental Death & Dismemberment Coverage

• Long-Term Disability Coverage

• Paid Sick and Vacation Leave

• 11 Holidays

• Volunteer/Service Day

• Employee Stock Purchase Plan

• 401(k) Retirement Plan

• Ameris Bank matches 50% of your first 8% of contributions to the plan

• Flexible Spending Accounts

• Health Savings Account

• Health Reimbursement Arrangement

• Supplemental Life & Other Insurance Plans

• Identity Theft Protection

• Pet Insurance

• Legal Insurance

• Employee Assistance Program

• Employee Advocacy Program 

• Tickets at Work (Entertainment discounts for Ameris Bank Employees)

• AT&T Employee Discount

• Wellness Discounts for Medical Premiums and Other Rewards 

• Employee Referral Incentive

• Education Assistance

• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking

• Free Safe Deposit Box

• Free Money Orders, Travelers’ Checks and Cashier Checks

• Discount on Mortgage Origination Fee

• Free Online Banking and Free Unlimited Online Bill Payment

• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.