Job Description
Who We Are
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
The Role
This multifaceted leadership role is responsible for the strategic direction, development, and management of CAA’s Global Intelligence function and Global Security Operations Center (GSOC). The Director of Global Intelligence leads the organization’s tactical and strategic intelligence programs, overseeing the collection, analysis, and dissemination of actionable intelligence to identify, assess, and mitigate threats to the company’s employees, executives, talent, global offices, business travelers, events, operations, and reputational assets. The Director will oversee the GSOC’s operational effectiveness, ensuring continuous monitoring, timely incident identification and escalation, coordinated response, and effective communication with relevant stakeholders. The role will also provide strategic oversight of enterprise access control systems and parking operations, ensuring appropriate security standards, access governance, operational consistency, and alignment with company policies and business requirements. Through strategic leadership, data-driven decision-making, cross-functional collaboration, and the effective application of emerging technologies, the Director will strengthen CAA’s ability to anticipate evolving threats, protect company assets, and support business continuity. This individual will establish performance standards, develop and maintain operational procedures, oversee internal teams and external service providers, and deliver actionable risk intelligence and operational reporting to senior leadership. The Director will work closely with Global Safety & Security leadership, executive stakeholders, regional security teams, Facilities, Human Resources, Information Technology, Legal, and other corporate partners to ensure intelligence, security operations, access control, and parking programs operate as an integrated and effective component of CAA’s global security strategy.
Responsibilities
- Establishes and maintains cross-functional relationships with senior leadership to support the development and implementation of policies, strategies, and programs to assess and mitigate threats to company employees, executives, talent, facilities, events, operations, and other assets.
- Develops and executes the strategic direction of the Global Intelligence function, strengthening proactive and responsive capabilities in protective intelligence, threat monitoring, risk intelligence, threat assessment, and mitigation.
- Leads and manages Global Intelligence personnel, ensuring effective operations, timely intelligence dissemination, analytical rigor, and continuous program improvement.
- Oversees the Global Security Operations Center (GSOC), ensuring effective 24/7/365 monitoring, incident intake, triage, escalation, reporting, and coordination with internal stakeholders and external response partners.
- Establishes and maintains GSOC operating procedures, escalation protocols, incident management processes, service standards, and key performance indicators to evaluate operational effectiveness and response timeliness.
- Oversees the integration of intelligence reporting, threat response workflows, emergency notification systems, and incident management platforms to support coordinated security operations and informed decision-making.
- Provides enterprise-level oversight of physical access control programs, systems, policies, and procedures, partnering with Facilities, Security Systems, Human Resources, regional security teams, and building management to maintain appropriate access governance and security standards.
- Oversees parking operations and related access procedures, including parking permissions, credentialing, vendor coordination, operational standards, and the resolution of parking-related security or service issues.
- Establishes performance metrics and reporting mechanisms to assess the effectiveness of intelligence, GSOC operations, access control, and parking programs, identifying opportunities for improvement and operational efficiencies.
- Works with contract partners and external service providers to prepare, maintain, and manage detailed risk intelligence assessments of regions, countries, and specific business locations.
- Leads and mentors team members in applying structured analysis, critical thinking, and structured professional judgment tools to evaluate potential threats and vulnerabilities.
- Evaluates incoming reports and information, develops interpretations and projections, and produces timely intelligence assessments relevant to the company’s global risk environment.
- Refines threat assessment methodologies to evaluate the credibility, severity, likelihood, and potential impact of identified risks and recommends appropriate mitigation strategies.
- Delivers accurate and actionable intelligence to company executives and relevant stakeholders through finished intelligence reports, executive briefings, threat advisories, and regular assessments of emerging security issues.
- Applies threat intelligence and incident data to existing security measures to identify vulnerabilities and recommend practical, risk-based mitigation strategies in collaboration with Global Safety & Security leadership and relevant business partners.
- Maintains strong and productive relationships with domestic and international law enforcement, government intelligence organizations, vendors, private-sector intelligence partners, and other trusted information-sharing networks.
- Builds and maintains collaborative partnerships with colleagues across Global Safety & Security, corporate functions, regional security teams, and the company’s various business units to support enterprise-wide security objectives.
- Partners with global executives and business leaders to assess and address geopolitical developments, regional instability, emerging threats, and other issues with potential implications for CAA’s worldwide operations.
- Supports the development and implementation of crisis management policies, plans, emergency response procedures, and simulation exercises designed to enhance crisis response, business continuity, and crisis communication capabilities.
- Leads, recruits, develops, coaches, and evaluates personnel; establishes clear performance expectations; and fosters a culture of accountability, collaboration, and continuous improvement.
- Oversees relevant vendor relationships, contracts, budgets, and resource allocation to ensure effective service delivery, operational readiness, and alignment with departmental priorities.
- Supports enterprise and departmental objectives by implementing action plans, establishing timelines and measurable outcomes, monitoring progress, allocating resources, and making adjustments as operational needs and risk conditions evolve.
- Ensures compliance with applicable laws, regulations, contractual obligations, company policies, and established security standards.
- Contributes to team objectives by collaborating across functions, leading special projects, and implementing initiatives that strengthen Global Safety & Security capabilities and operational effectiveness.
- Given the global presence of the company and the nature of media, entertainment, and news operations, remains available outside traditional business hours as needed to manage emerging threats, support critical incidents, oversee operational escalations, and communicate time-sensitive information to executives and stakeholders.
Qualifications
- A bachelor’s degree is required.
- Eight or more years of analytical and leadership experience in government, law enforcement, military, corporate security, intelligence analysis, or related field.
- Demonstrated experience leading employees, managing complex programs, or directing the work of others.
- Experience overseeing a security operations center, global monitoring function, incident management program, or comparable 24/7 operational environment preferred.
- Experience with physical access control systems, enterprise security technology, facilities security, or parking operations preferred.
- Strong oral and written communication skills, including extensive experience preparing intelligence products and briefing senior decision-makers.
- International experience and an appreciation for cultural differences and geopolitical considerations.
- Demonstrated ability to build partnerships, networks, and sustainable working relationships with senior leadership, direct peers, internal stakeholders, vendors, and external business partners.
- Proven ability to develop and implement strategic initiatives, establish performance metrics, manage competing priorities, and drive continuous improvement.
- Expertise in one or more of the following areas: regional geopolitics, international security threats, protective intelligence, threat assessment, transnational crime, information protection, open-source intelligence, security operations, or enterprise physical security.
- Ability to exercise sound judgment, manage sensitive information, and respond effectively to dynamic and time-sensitive situations.
- Flexibility to support global operations and respond to significant incidents outside traditional business hours as required.
Location
This role is hybrid, based in our Los Angeles office.
Compensation
The annual base salary range for this position is as follows:
Los Angeles, CA $185,000 - $198,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.
Benefits
At CAA, we offer a competitive compensation and benefits* package for all regular full-time employees:
Benefits where the company pays 80%-100% of the cost include:
- Medical Insurance
- Basic Life and AD&D Insurance
- Telemedicine
- Employee assistance and mental health counseling in person, virtually or through text
- Paid Vacation / Holidays
- Paid Sick Time
- Paid Parental Leave and Other Paid Leaves of Absence
- NICU leave
- Bereavement resources
- Adoption Benefits
- Educational Assistance
- Mental Health Resources
- Employee Assistance Plan
Employees may also elect to participate in voluntary benefits
- Dental, Vision Insurance
- 401K Plan
- Flexible Spending Accounts (Health Care and Dependent Care)
- Health Savings Account
- Voluntary Life and AD&D Insurance
Employee Perks
*Benefits offered also include other statutory mandated benefits
Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.
The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.
The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.
CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
