The Director of Information Security Center of Excellence leads security service delivery for CampusWorks + Dynamic Campus, a managed services provider supporting multiple higher education client institutions. The Director directly manages CISOs and security analysts and is accountable for coordinating security services across a diverse client portfolio.
The role combines people leadership, client-facing security guidance, operational management, sales support and service-line strategy. The Director balances institution-specific risks, contractual obligations and priorities with shared-team capacity and consistent service-delivery practices. Working with senior business leaders, Chief Information Officers, Customer Success, Infrastructure, ERP Services, Help Desk, the Project Management Office (PMO) and Professional Services, the Director ensures security commitments have clear ownership, appropriate resources and documented follow-through.
The Director evaluates market needs and competitive offerings to guide the evolution of the information security service line, strengthen client value and support sustainable growth.
Responsibilities:
- Directly manage CISOs and Security Analysts, including goal setting, coaching, performance management, professional development and workload allocation.
- Lead security service delivery across multiple client institutions, balancing competing priorities, contractual scope, risk and available capacity.
- Maintain a regular operating cadence to review client priorities, security findings, open actions, resource needs and escalations.
- Partner with institutional leaders and local technology teams to develop security priorities and practical improvement plans aligned with each institution’s environment and objectives.
- Oversee delivery of CISO services, including security-program development, policies, procedures, risk assessments and executive guidance.
- Oversee vulnerability-management activities, ensuring findings are assessed, prioritized, assigned and tracked through remediation and validation with the appropriate technical teams.
- Coordinate security incident response across institutions, internal delivery teams and external providers, maintaining clear ownership, escalation, communication and resolution practices.
- Oversee security assessments and penetration-testing engagements, including scope coordination, vendor follow-through, findings review and remediation tracking.
- Coordinate security-tool implementation and operational follow-up, including monitoring coverage, log-ingestion dependencies and integration with client environments.
- Work with service-management leaders to establish consistent security-ticket handling, prioritization, escalation, resolution and closure practices.
- Support new-client discovery and onboarding by identifying existing controls, security risks, access requirements, service obligations and delivery dependencies.
- Translate contracted security obligations into delivery plans; identify and escalate scope, capacity or funding gaps before making additional commitments.
- Establish service and risk reporting that gives leadership visibility into remediation progress, unresolved exposure, incident follow-through and client commitments.
- Partner with Customer Success to communicate security priorities, service performance and outcomes to institutional stakeholders.
- Develop reusable standards, playbooks and operating practices while accommodating institution-specific requirements and approved exceptions.
- Maintain accessible client documentation, action histories and operating procedures, with cross-training, backups and continuity coverage.
- Evaluate opportunities to improve security tools, workflows and automation through appropriate validation and change-management practices.
- Develop staffing, capacity and investment recommendations for leadership review.
- Provide sales and business-development support, including prospective-client discovery, security-service presentations, proposal and RFP development, scope definition, and estimation of delivery effort and resource needs. Partner with Sales, Customer Success and delivery leaders to ensure proposed security services are achievable and align with client needs and available capacity.
- Lead the strategy and evolution of the information security service line. Assess market trends, client needs, competitive offerings and emerging managed security practices. Evaluate how our services align with those needs and develop strategies for service differentiation, measurable client value and sustainable growth. Translate recommendations into service improvements, new offerings, delivery capabilities and investment priorities.
- Travel approximately 25% to support client engagements, team collaboration and business needs.
Qualifications & Requirements:
- Demonstrated experience leading information security operations or security-service delivery in a managed services provider, consulting organization or comparable environment supporting multiple clients.
- Experience directly managing security professionals, including performance management, staff development, prioritization and capacity planning.
- Ability to manage a portfolio of client institutions with differing environments, risk profiles, service expectations and contractual obligations.
- Working knowledge of security-program management, vulnerability management, incident response, security monitoring, identity and access controls, and assessment practices.
- Experience translating technical findings into actionable risk, remediation and investment recommendations.
- Ability to communicate effectively with institutional executives, client stakeholders, technical teams and external service providers.
- Strong operational discipline in documentation, action tracking, escalation and verification of completed work.
- Ability to coordinate delivery across distributed teams and multiple technical service lines.
- Experience evaluating managed security market opportunities and translating them into competitive service offerings, client value and sustainable growth strategies.
- Relevant education, professional training or an equivalent combination of experience.
- Ability to work effectively in a remote environment and travel approximately 25%.
Preferred:
- Experience supporting higher education institutions across a managed services client portfolio.
- Experience leading CISOs, virtual CISOs and security analysts.
- Familiarity with recognized security frameworks and higher education security requirements.
- Relevant certifications, such as CISSP, CISM or comparable credentials.
- Experience integrating teams and standardizing service delivery across a combined organization.
- Experience with security-service measurement, resource forecasting and continuous improvement.
What You Can Expect from Us
At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.
Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.
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CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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