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Charlotte, North Carolina, United States
Onsite
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Are you a PGA professional who loves teaching the game as much as growing the people around you? Do you combine technical expertise with the ability to coach, inspire, and connect with guests at every level?
We are looking for a Director of Instruction who can build and lead Topgolf's golf instruction platform at their venue, driving lesson volume, developing Lead Instructors, and creating programming that keeps guests coming back to grow their game.
If you are passionate about golf, people, and performance, this is your stage.
THE ROLE
The Director of Instruction leads all golf instruction programming at the venue, overseeing individual and group lessons, leagues, tournaments, player development series, and summer camps. This role is responsible for growing the instruction platform through exceptional teaching, community outreach, and partnership with the events team.
The Director of Instruction also manages and develops Lead Instructors, oversees club fitting and equipment maintenance, manages the golf services budget, and leverages swing analysis technology and teaching aids to deliver best-in-class learning experiences.
WHAT YOU WILL DO
Lead Golf Instruction
• Coordinate, schedule, and deliver individual and group golf lessons for guests of all skill levels
• Utilize swing analysis technology, launch monitors, and teaching aids in all instruction programs
• Walk the tee line during peak times to market the instruction platform and offer impromptu lessons
• Direct tournaments, leagues, summer camps, and player development series at the venue
Grow the Instruction Platform
• Grow the golf instruction program through marketing, community outreach, and partnerships
• Work with the events team to promote and integrate lessons into event programming
• Supervise information requests related to lesson schedules and instructional series
• Develop and implement player development series ideas that drive engagement and repeat visits
Manage and Develop Instructors
• Manage and develop coaching and sales skills in Lead Instructors
• Build a team of instructors who deliver consistent, high-quality guest experiences
• Hold instructors accountable for lesson quality, scheduling, and guest satisfaction
Manage Operations and Budget
• Manage club fitting, club repair, and general maintenance of golf equipment
• Maintain inventory of golf services tools, technology, and teaching aids
• Meet budgetary requirements for the golf services program
CORE COMPETENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Builds ongoing relationships with guests at every skill level to drive lesson retention and loyalty
• Asks thoughtful questions to accurately understand each guest's goals and learning needs
• Follows up with guests to ensure their instruction experience is delivering results
• Anticipates evolving guest interest in golf programming and adjusts offerings accordingly
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Develops and coaches Lead Instructors to elevate their teaching and sales capabilities
• Communicates clear goals, scheduling standards, and performance expectations to the instruction team
• Leverages the unique strengths of each instructor to build a well-rounded program
• Creates a team culture rooted in passion for the game, excellence in teaching, and guest care
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Communicates with clarity and enthusiasm to guests ranging from beginners to experienced golfers
• Adjusts teaching style and communication approach to suit each learner's needs and level
• Partners effectively with the events team, operations leadership, and community organizations
• Documents schedules, lesson programs, and equipment inventory clearly and consistently
Drives Results | Consistently achieving results, even under tough circumstances.
• Grows lesson volume, programming participation, and golf services revenue consistently
• Meets budgetary requirements for the golf services program and manages costs proactively
• Drives the instruction team to achieve strong guest satisfaction and retention outcomes
• Pursues new community relationships and marketing opportunities to expand the platform's reach
QUALIFICATIONS
• 2–3 years of experience teaching golf lessons across multiple skill levels
• PGA Membership; Class A Certification preferred
• bachelor's degree preferred
• Experience managing an independent golf lesson program
• Proven record of accomplishment of successful golf instruction
• Familiarity with swing analysis technology and launch monitor technology
• Exceptional coaching ability and strong interpersonal skills
• Excellent communication, time management, and organizational skills
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let us be real — this is not your typical desk job! Here is what you will need to do to thrive in this role:
• On Your Feet: Expect to stand and walk for extended periods, including up and down stairs and across the tee line
• All Conditions: Ability to work in extreme weather conditions for extended periods of time
• Active Tasks: Constantly demonstrating, coaching, and moving across a large outdoor and indoor venue
• Lift and Move Things: Handle equipment, clubs, and supplies throughout the shift
• Endurance: Keep pace with a high-volume lesson and programming schedule while maintaining energy and enthusiasm
Sounds like a fit? We cannot wait to meet with you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
