Director of Operations - AI Native Operations

Accountabilities

In this role, you will take ownership of the company's day-to-day operating performance, ensuring that its human teams and AI-powered systems work together effectively. You will report directly to the owner and lead the following areas:

• AI Operations and Systems Oversight

  • Oversee four AI agents operating around the clock across lead intake, customer experience, project coordination, and accounting workflows.

  • Audit agent performance, identify gaps, and ensure automated processes support business objectives.

  • Maintain and improve the operational infrastructure that enables the business to scale efficiently.

  • Sales Operations and Growth

    • Own and continuously improve the sales process, with a particular focus on developing the retail sales channel.

    • Strengthen lead management, conversion processes, and sales performance reporting.

    • Monitor the sales funnel and identify opportunities to improve lead quality, conversion, and revenue generation.

    • Production and Fulfillment

      • Oversee production, project coordination, and service delivery across roofing repairs, replacements, and custom projects.

      • Manage and support the field superintendent and project coordinator.

      • Ensure projects move efficiently through the pipeline while maintaining service quality and customer satisfaction.

      • Financial Performance

        • Take responsibility for overall financial performance and operational profitability.

        • Monitor the P&L, protect gross margins, and identify opportunities to improve financial efficiency.

        • Work closely with the controller to maintain visibility into financial results and business performance.

        • Marketing and Lead Generation

          • Oversee marketing performance and lead flow, including Meta advertising.

          • Take ownership of Meta ad performance and establish effective funnel reporting.

          • Align marketing activities with sales objectives and business growth targets.

          • People and Leadership

            • Lead the operational team, including the field superintendent, project coordinator, and controller.

            • Set clear expectations, monitor performance, and address performance issues decisively.

            • Build accountability and ensure team members have the direction and resources needed to deliver results.

            • Work closely with the owner to execute business priorities while minimizing unnecessary escalation.

            First 90-Day Priorities

            • Days 1–30: Learn the full operational pipeline, audit every AI agent, and deliver a written 90-day priority plan.

            • Days 31–60: Close outstanding infrastructure items, establish funnel reporting, and assume ownership of Meta advertising performance.

            • By Day 90: Take full ownership of all six operational areas: AI agent oversight, sales, production, financial performance, marketing, and people.

            Requirements

            The ideal candidate is an experienced, hands-on operations leader who has successfully managed the full operating system of a lean business. You should combine strong commercial judgment with practical leadership, financial awareness, and an ability to leverage technology to improve business performance. The following qualifications and capabilities are essential:

            • Proven experience leading operations in a small or lean business environment, rather than managing only one department within a large organization.

            • Demonstrated experience managing teams and making difficult personnel and performance-related decisions.

            • Experience owning, developing, or rebuilding a sales process.

            • Ability to interpret and manage a profit and loss statement (P&L), understand business performance, and protect gross margins without necessarily performing bookkeeping duties.

            • Strong technological aptitude and a systems-oriented mindset.

            • Ability to understand how people, processes, automation, and technology work together to support business operations.

            • Strong decision-making skills and the ability to take ownership of challenges independently.

            • Ability to work effectively with a fast-moving, direct founder, bringing clear recommendations and decisions rather than simply presenting options.

            • Sound judgment about when to escalate issues and when to resolve them independently.

            Additional Requirements

            • This is a remote position without a central office.

            • Candidates must reside in the Phoenix Valley, Arizona.

            • Local presence is mandatory, with availability to visit job sites and meet the team in person as needed.

            Benefits

            • Annual base salary: $90,000–$102,000.

            • W-2 employment.

            • Additional 0.5% performance bonus tied to gross margin.

            • High level of autonomy and direct decision-making authority.

            • Direct reporting relationship with the business owner.

            • Opportunity to lead an AI-native operating model with automated agents supporting core business functions.

            • Leadership responsibility across six major operational areas.

            • Opportunity to shape and scale a growing retail sales operation.

            • Remote work arrangement, with required local availability for onsite meetings and job-site visits.