Director of Operations - Homecare

Job Title: Director of Operations
Department: Homecare
Location: 330 Monroe Avenue Rochester, NY 14607
Hours Per Week: 40
Schedule: Monday - Friday, 8:30am to 5:00pm

 

SUMMARY:

 This position provides strategic and operational leadership for home care services, ensuring the delivery of high-quality, patient-centered care. The role is responsible for overseeing day-to-day operations, financial performance, and staff management. A key member of the leadership team, working collaboratively with clinical and administrative leaders to drive excellence in service delivery, operational efficiency, and innovation in care models.

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a “High Performing Home Care Agency,” further highlighting its commitment to exceptional patient care and clinical excellence.

RESPONSIBILITIES: 

• Strategic & Operational Leadership: Develop and execute strategic plans for home care services in alignment with organizational goals, driving performance, compliance, and growth.
• Performance & Quality Management: Monitor KPIs, implement quality improvement initiatives, and ensure adherence to best practices, accreditation, and regulatory standards.
• Financial Oversight: Develop and manage budgets, identify cost-saving and revenue opportunities, and collaborate with finance teams to optimize billing and reimbursement processes.
• Team Development & Culture: Recruit, mentor, and retain high-performing staff while fostering a culture of accountability, collaboration, and continuous improvement.
• Cross-Functional & Community Collaboration: Partner with internal departments and external stakeholders to enhance care coordination, patient satisfaction, and community relationships.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree
• Minimum 5 years’ experience working in healthcare

 

PREFERRED QUALIFICATIONS:

• Master’s Degree
• Experience working within a Licensed Home Care Services Agency (LHCSA)
• Proven ability to lead complex operations in a healthcare setting
• Strong understanding of home care regulations and service delivery models
• Experience in driving measurable improvements in quality, efficiency, and patient satisfaction
• Collaborative leadership style with a focus on innovation and continuous improvement
• Ability to navigate matrixed environments and build consensus across diverse teams

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$90,000.00 - $140,000.00Rochester14607

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.