Job Description
Ready to take your career Global?
The Director of Portfolio Management Enablement activities that support the execution of SMB portfolio priorities across Customer Success and key business partner organizations. Serves as the primary liaison between Customer Success, Pricing, Revenue Operations, Product, Finance, Business Intelligence, GTM, VAS, Billing, and Operations teams to drive cross-functional initiatives, operationalize business requirements, improve portfolio visibility, and ensure successful execution of revenue growth, pricing, product adoption, and portfolio management initiatives.
What you'll own:
- Serves as the primary liaison between Customer Success and partner organizations including Pricing, Revenue Operations, Product, GTM, VAS, Finance, Business Intelligence, Billing, and Operations to support portfolio priorities and strategic initiatives.
- Translates Customer Success and portfolio management needs into clear business requirements, process improvements, operational workflows, and system enhancements.
- Leads cross-functional initiatives focused on portfolio growth, pricing actions, revenue optimization, customer retention, product adoption, and customer experience improvements.
- Partners with Business Intelligence, Data Architecture, and reporting teams to improve portfolio visibility through enhanced reporting, data governance, customer segmentation, business definitions, and performance measurement capabilities.
- Establishes governance, prioritization, and accountability processes to ensure portfolio initiatives are effectively executed across business functions.
- Oversees Partner Stop Payment and Buyout programs, including operational governance, process optimization, business requirements, automation opportunities, and stakeholder alignment.
- Identifies and addresses revenue leakage, billing process gaps, operational inefficiencies, and system limitations that impact portfolio performance and customer outcomes.
- Partners with Pricing, Finance, Revenue Operations, and Billing teams to support pricing and billing enhancements that improve profitability, protect margins, and strengthen portfolio economics.
- Ensures back-office operational, process, and system changes are effectively communicated, documented, tested, and ready for frontline execution.
- Develops business cases, implementation plans, and recommendations that support portfolio priorities, operational improvements, and revenue-enhancing initiatives.
- Provides leadership, coaching, and development to team members while fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.
- Not an exhaustive list; other duties as assigned.
What you'll bring:
- Bachelor's Degree or relevant experience
- Minimum of 10 years' experience
- Related professional experience including a minimum of 5-6 years' experience in a managerial position.
It's a bonus if you have the following!
- related field of study from an accredited university.
- Prior payments or technology industry experience is preferred.
Compensation:
Annual Salary Range: $160,000-$185,000
Annual Bonus Target: 20%
Annual Equity Target: 20%
Our perks - what we’ll bring for you:
- A competitive salary and benefits package that recognizes your contribution
- Opportunities to grow your skills and build your career within a global business
- Access to learning, development and on-the-job experiences that expand your expertise
- A supportive, inclusive team environment where your ideas and input matter
- Time to give back through community and charity initiatives
- A global employee assistance program to support your wellbeing
- Recognition through a global platform that celebrates your achievements.
About the Team:
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you? Apply now to take your career global!
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EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.
