Director of Product

Accountabilities:

• Own outcome accountability across product pods, establishing clear missions, success metrics, guardrails, decision rights, operating cadences, and shared accountability across Product, UX, and Engineering.
• Resolve cross-pod dependencies, sequencing conflicts, and platform-versus-feature tradeoffs while maintaining clear escalation and decision-making processes.
• Lead, coach, develop, hire, and retain Product Managers while strengthening product management capabilities across discovery, customer problem definition, experimentation, prioritization, and delivery.
• Translate company strategy into a product strategy supported by a north star metric and metric tree, ensuring product teams connect their work to measurable customer and business outcomes.
• Establish consistent customer research, usability, experimentation, analytics, and evidence-based prioritization practices across product teams.
• Build direct exposure to professional tradespeople and internal users into product development and balance investment across growth, platform health, and exploratory initiatives.
• Own the annual product roadmap and quarterly planning process, including OKRs, capacity modeling, prioritization, tradeoffs, and executive alignment.
• Maintain a clear, prioritized backlog with strong definitions of readiness and completion, while distinguishing committed work from discovery, experimentation, and future opportunities.
• Establish delivery discipline across major initiatives, including scope, milestones, ownership, dependencies, risks, launch criteria, stakeholder alignment, and post-launch evaluation.
• Coordinate cross-functional execution across Product, IT, UX, AI enablement, Marketing, Merchandising, Operations, Customer Service, Data, and other relevant teams.
• Improve delivery health through metrics such as cycle time, throughput, and predictability while eliminating processes that do not improve decision-making or execution.
• Partner with IT and engineering leadership on architecture, security, reliability, scalability, technical debt, platform modernization, integrations, APIs, and other technical dependencies.
• Evaluate build, buy, and partner opportunities based on customer value, business impact, technical feasibility, implementation risk, cost, and long-term maintainability.
• Partner with AI leadership to identify, evaluate, prioritize, and scale AI opportunities across customer-facing products and internal workflows.
• Ensure AI-enabled products have clear users, outcomes, success measures, data requirements, adoption plans, security considerations, and responsible-use practices.
• Establish product analytics, instrumentation, and reporting that enable reliable measurement of adoption, customer behavior, operational impact, and business results.

Requirements:

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant experience; an MBA or other advanced degree is preferred.
• 10+ years of product management experience, including 4+ years directly managing Product Managers; experience managing managers is a plus.
• Demonstrated experience owning and improving measurable business metrics and outcomes rather than managing only product backlogs or feature roadmaps.
• Strong technical fluency across e-commerce platforms, APIs, integrations, data flows, enterprise systems, and platform dependencies, with the ability to evaluate technical tradeoffs and build credibility with engineering leaders.
• Experience leading complex, cross-functional initiatives involving Product, Engineering, UX, Data, and business stakeholders from discovery through launch and adoption.
• Experience working within pod, squad, or cross-functional operating models and establishing decision rights across teams that do not report to the same leader.
• Strong understanding of user research, experience design, analytics, experimentation, product adoption, and evidence-based product development.
• Experience evaluating or scaling AI-enabled products and emerging technology capabilities is preferred.
• Experience balancing customer-facing investments with platform health, technical debt, security, reliability, and scalability.
• Strong product delivery and program leadership skills, with the ability to introduce effective discipline without creating unnecessary process or slowing execution.
• Excellent executive communication skills, including the ability to explain tradeoffs using evidence, align senior stakeholders, and communicate decisions clearly and respectfully.
• Comfortable operating in ambiguous environments with a focus on experimentation, learning, and execution.
• Experience in e-commerce, marketplaces, or B2B distribution is preferred; familiarity with trade or industrial customers is a plus.

Benefits:

• Starting base salary of $193,389–$276,270 annually, within a full position range of $193,389–$359,151.
• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
• 401(k) plan with up to 4% company match.
• Paid vacation, sick time, and holidays.
• Company-paid basic life insurance and long-term disability coverage.
• Discounted auto, home, and pet insurance programs.
• Flexible Spending Account (FSA).
• Employee Assistance Program providing confidential mental health, financial planning, and legal support.
• Company-provided equipment and a one-time $250 work-from-home stipend.
• $750 annual professional development budget.
• $25 monthly Grubhub credit.
• Company rewards and recognition program.
• Flexible work arrangements and wellness initiatives.
• Annual merit and bonus opportunities, hands-on training, internal mobility, and professional development opportunities.
• Volunteer Paid Time Off and opportunities to support nonprofit organizations and community initiatives.
• Remote work within eligible US states, with travel to headquarters in Melville, New York approximately six times per year for internal meetings and team-building activities.
• Reasonable and necessary travel expenses reimbursed for required headquarters visits.