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United States
Hybrid
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
Mews's Front of House engineering organisation is growing in scope and clarity of purpose, and this role directs a significant part of it. The problem is real and specific: how do you scale a guest experience platform to recognise and personalise across millions of interactions, while keeping delivery fast, systems healthy, and teams capable of moving with confidence? Mews serves thousands of properties globally, and the data and distribution advantages that come with that scale are genuinely uncommon — this is a chance to shape the engineering organisation that makes that advantage meaningful.
As our Director of Product & Engineering - Operations, you'll direct the engineering teams building guest recognition, personalised experiences, automation, role-aware workflows, and joined-up guest journeys — a cross-product area that touches every part of how guests and hotel staff experience Mews. You'll work closely with Product, Design, Data, and other engineering directors to translate a clear long-term strategy into execution, at a moment when Front of House has made quality, delivery rigour, and proactive operational health a deliberate priority.
The problem is worth naming plainly. Scaling personalisation across millions of guest interactions — while keeping engineering teams sharp and systems healthy — requires someone who can set direction, develop managers, and hold a high bar without being the person writing the code. This is a role for someone who has built engineering organisations through scale and ambiguity before, and who can make the structural and cultural changes that let a complex engineering organisation move sustainably fast.
What you would do
AI Fluency Level 4: In this role, that means you have changed how a whole engineering organisation works through AI — not just your own workflow or your immediate team's. You have helped set the standards, tooling, and expectations for how engineering teams use AI responsibly and effectively at scale. You know when AI output is good enough to act on, when it needs scrutiny, and you've built that judgement into how your teams operate — not just modelled it yourself.
For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.
What you would bring
Nice to have
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Our success is powered by our incredible people, supported by benefits that help them thrive.
No matter where you’re based, you’ll enjoy:
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
