Director of Property Operations

Key Responsibilities

Developing the Infrastructure

• Design and implement the property management operating model, identifying opportunities and building systems, policies, and processes that support company growth.

• Develop standardized operating procedures across leasing, maintenance, resident experience, compliance, vendor management, collections, reporting, and turnover management.

• Evaluate, select, and implement core technology systems, including property management software, work order systems, resident communication tools, and reporting infrastructure.

• Establish KPIs and operating cadences that create consistent visibility and accountability across the portfolio.

• Develop budgeting, forecasting, and variance review processes.

• Implement internal controls, approval frameworks, and financial accountability measures.

• Create scalable onboarding and property transition procedures to support future portfolio growth.

Property & Portfolio Operations

• Lead day-to-day property management operations across the multifamily portfolio.

• Drive occupancy, collections, resident retention, revenue growth, and NOI performance.

• Oversee maintenance operations, preventative maintenance programs, capital project coordination, and vendor performance.

• Ensure compliance with applicable regulatory requirements, including fair housing and local landlord-tenant laws.

• Manage leasing operations and revenue optimization strategies in collaboration with ownership and executive leadership.

• Resolve escalated resident matters with professionalism and sound judgment.

• Collaborate with hospitality leadership to develop and maintain a differentiated, service-oriented resident experience.

Team Leadership & Development

• Recruit, hire, train, and lead property management and operational teams.

• Define organizational structure and staffing strategies as the platform scales.

• Establish performance expectations, accountability measures, and operational benchmarks.

• Build a high-performing culture centered on ownership, excellence, responsiveness, and professionalism.

• Mentor and develop emerging operational talent.

Ownership & Strategic Leadership

• Serve as a trusted operational partner to executive leadership and ownership.

• Deliver clear, concise, executive-level financial and operational reporting.

• Participate in acquisition underwriting, property transitions, and portfolio growth planning.

• Provide strategic input on scaling operations, staffing, technology, and operational investments.

• Develop scalable processes that allow new assets, teams, and service lines to be integrated efficiently without compromising operational performance or the resident experience.

• Build and maintain strong relationships with ownership groups, lenders, vendors, and institutional stakeholders.

Qualifications

• Bachelor's degree required; MBA or related graduate degree preferred.

• 8–15+ years of progressive multifamily property management leadership experience.

• Demonstrated success overseeing sizable residential portfolios.

• Experience launching, building, expanding, or significantly improving a property management platform, division, region, or operating function.

• Strong financial acumen, including budgeting, forecasting, variance analysis, expense management, and NOI optimization.

• Comprehensive understanding of leasing, maintenance, compliance, resident relations, and property operations.

• Proven track record of recruiting, leading, and developing high-performing teams while implementing scalable operational systems.

• Familiarity with institutional ownership expectations, reporting standards, and governance.

• Proficiency in enterprise property management software and operational reporting dashboards.

• Excellent strategic thinking, problem-solving, leadership, and communication skills.

Preferred Experience

• Experience overseeing Class A or luxury multifamily portfolios with a hospitality-minded approach to resident experience.

• Experience with property management software selection, implementation, or platform migrations.

• Exposure to lease-up, value-add, or adaptive reuse strategies.

• Professional certifications such as CPM, CAM, or equivalent.

Ideal Candidate Traits

• Entrepreneurial: Energized by building something new and comfortable navigating ambiguity in a growing organization.

• Hands-On: Willing to roll up their sleeves, solve problems, and remain actively involved in day-to-day operations.

• Strategic: Able to develop long-term strategies while executing effectively at the property level.

• Financially Driven: Understands how operational decisions impact asset performance, profitability, and NOI.

• Accountable: Takes ownership of outcomes, follows through on commitments, and consistently delivers results.

• Growth-Oriented: Excited by the opportunity to establish a strong operational foundation and continue scaling the portfolio and platform.

What You'll Get

• A foundational leadership opportunity with direct influence over the operating model, company culture, and future of a growing property management platform.

• The opportunity to build and scale an organization with the backing of established real estate and hospitality leadership.

• Direct access to ownership and executive leadership with meaningful involvement in strategic decision-making.

• A competitive base salary and performance-based bonus opportunity.

• Significant professional growth potential as the portfolio and platform continue to expand.