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Job Summary:
The Director of Quality Assurance leads the QA organization through its transformation to an AI-optimized SDLC, able to support multiple product launches and continuous feature delivery in parallel across a multi-tenant SaaS platform. This leader defines the overarching quality strategy, champions the integration of AI tools across the entire SDLC, and scales automated, resilient testing frameworks to accelerate delivery while sustaining the reliability and regulatory compliance Medrio’s customers depend on. This position reports directly to the SVP of Engineering and works closely with Development, Product, Support, and Compliance throughout the SDLC. The QA organization is geographically dispersed, combining onshore and offshore teams of in-house engineers and external vendor partners working across multiple time zones.
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Essential Duties and Responsibilities:
- AI-Driven Quality Strategy: Lead the strategic integration of generative and predictive AI tools throughout the SDLC, including AI-assisted test case creation, requirements analysis, and automated risk-based test coverage.
- Quality Throughput & Capacity: Scale quality output in line with an AI-accelerated development organization, ensuring test capacity keeps pace with development output without compromising quality. Success is measured through cycle time to release, escaped defect rate, automated test coverage, and full regression suite runtime.
- Modern Test Automation Leadership: Oversee the evolution of automated testing strategies for a multi-tenant SaaS platform, prioritizing modern frameworks like Playwright alongside AI-powered self-healing test infrastructure to minimize script maintenance and maximize suite reliability. This includes tenant isolation and data-segregation testing, configuration-driven test matrices across tenant variants, and management of shared-schema regression risk.
- Organization Oversight: Direct all activities of the QA organization, ensuring continuous validation, high platform stability, and alignment with modern quality engineering best practices.
- Regulatory & Compliance Quality: Ensure QA practices, documentation, and evidence meet the requirements of a regulated healthcare environment (including HIPAA, 21 CFR Part 11, GxP/CSV, SOC 2, and GDPR where applicable), and support internal and customer audits as a senior representative of the quality function.
- Validation of AI-Generated Test Assets: Own the framework by which AI-assisted test artifacts are reviewed, approved, and evidenced, ensuring automation generated with AI meets the traceability and audit standards required in a validated environment.
- Security-Forward Quality: Partner with Security and DevOps to embed security testing into the delivery pipeline (SAST/DAST, dependency and vulnerability triage, and coordination of penetration testing), and ensure PHI is appropriately handled and de-identified across test environments and test data.
- Distributed, Offshore & Vendor Team Leadership: Lead a distributed QA organization spanning in-house employees and external vendor teams across time zones, setting consistent standards, throughput expectations, and quality bars across both, and maintain strategic partnerships with QA vendors, tool providers, and staff augmentation partners to ensure tight alignment with internal goals.
- Strategic Roadmap Execution: Deliver on company strategic roadmaps and improve the cost and efficiency of the quality function as scope grows.
- Release Execution Across a Multi-Product Portfolio: Own the quality plan across multiple concurrent product launches and continuous SaaS feature releases, including parallel release trains, phased and feature-flagged rollouts, and release-readiness criteria that hold without becoming a gate on delivery.
- Team Leadership & Talent Development: Recruit, mentor, and upskill QA leaders and engineers on AI-driven testing paradigms and modern automation toolchains.
- Defect & Metric Management: Monitor open bugs and defects, establish continuous improvement loops, and provide Engineering leadership with clear, data-driven quality metrics and insight into organizational performance.
- Budget Management: Manage the QA organization within an agreed-upon budget and support Engineering leadership in financial planning and resource forecasting.
Customers or Clients:
- Existing and prospective customers of the Medrio Platform
- Medrio’s Development, Product, Support, and Compliance teams
- Sales, Professional Services, and Executive teams
Education and Years of Experience:
- BS in Computer Science, Computer Engineering, or a related field, or equivalent combination of education and experience
- 10+ years of QA experience
- 5+ years of management experience at a Director level or equivalent senior leadership position
- Experience working within a regulated, compliant SDLC in healthcare or life sciences, with HIPAA and 21 CFR Part 11 exposure
- Direct experience building and leading QA for a multi-tenant SaaS product
- Demonstrated experience introducing AI-assisted testing into an established organization
Working Conditions (include any required travel):
- Position is remote; US-based preferred
- Works across multiple time zones to support a distributed QA organization
- Some travel may be required.
Other Skills and Abilities:
- AI & Automation Expertise: Demonstrated experience implementing AI tooling across the SDLC (AI-assisted test generation and self-healing test runners), together with Playwright at scale in CI and modern web and API automation, including contract and API testing. Sound judgment about where AI is and is not appropriate in a validated environment.
- Change Leadership: Proven ability to take an established team through a tooling and process shift without losing delivery throughput or people.
- Full SDLC Mastery: Comprehensive understanding of the full Software Development Life Cycle and how quality engineering integrates into Agile and DevOps CI/CD pipelines.
- Regulated & Compliant Delivery: Demonstrated ownership of quality practices in a regulated healthcare setting, including validation, traceability, and audit evidence.
- Offshore & Vendor Team Management: Demonstrated ability to work with and manage offshore teams, both in-house employees and contractors supplied through external vendors, including selecting, onboarding, and managing QA vendors and external partners.
- Communication & Collaboration: Excellent executive communication skills with a proven track record of reporting metrics and strategic progress to C-level stakeholders.
- Detail-Oriented & Methodical: Strong attention to detail, with a commitment to maintaining defined compliance, documentation, and execution standards.
About Medrio:
At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including
- Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
- Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
- Weekly company-wide standup.
The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!
Salary Range: $185,000 - $205,000 USD
To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.
