At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
Primary Responsibilities
The Director of Resident Concierge Services (M-F, 7AM-3PM), is a key member of the property leadership team taking ownership of the overall day to day resident experience. In addition to personally providing superior customer service, they will take responsibility for hiring, training, developing and mentoring a large team of multi-shift, full-time and part-time Concierge associates. They ensure the team has a deep understanding of Bozzuto standards, company policies and procedures, essential functions related to the maintenance and accessibility of the building and the resident’s experience and that service execution is consistent 24/7.
As a Director of Resident Concierge Services, your primary responsibilities include:
- Identify, orient, train, schedule, and develop new Resident Concierge for their roles and responsibilities.
- Deliver Superior Customer Service by acknowledging residents by name, and greeting customers, residents and guests.
- Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc.
- Direct service requests to maintenance team and escalate issues as appropriate to management.
- Build a sense of community by regularly attending Chamber meetings, establishing expert knowledge on community attractions and local amenities.
- Create and manage monthly community calendar, etc. Manage front desk by log, audit and deliver packages daily.
- Manage and monitor the work performance of the Resident Concierge Team.
- Communicate assignments and priorities to team members.
- Resolve resident concerns.
- Weekend hours may be required.
What You Bring to Us
- 2+ years of experience in the hospitality industry working as a manager in a Concierge, Guest Services, Front Desk or Retail Services role.
- Exceptional customer service skills
- Planning and organizational skills
- Self-motivated and able to work with limited supervision
- Ability to set priorities, handle multiple tasks and meet deadlines
- Strong communication skills, both oral and written
- Internet Navigation
This position is eligible for additional bonus opportunities.
Salary Range
$23.77—$26.44 USD
When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.
Working on our team and in this position, you can expect:
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
- A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.
Bozzuto is proudly an Equal Opportunity Employer.
Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.
